Applied theory and integration questions

Question 1

In which settings and for which managers would you typically expect a
high weight on result controls? Provide two examples.

Answer 1

in setting where results can be clearly defined, adequately measured and sufficiently controlled.
- sales department
- manufacturing units

Question 2

In which settings and for which managers would you typically expect a
high weight on action controls? Provide two examples.

Answer 2

In settings where the desired actions are well-defined and directly influence the achievement of organisational objectives
- nuclear power plants
- healtcare / hospitals

Question 3

In which settings and for which managers would you typically expect a
high weight on people controls? Provide two examples.

Answer 3

In setting where the focus is on hiring the right individuals and fostering an environment that naturally encourages them to perform well.
- creative industries
- research and development departments

Question 4

What are controls

Answer 4

methods, procedures and mechanisms put in place by an organisation to ensure that activites align with its goals and objectives and desired outcomes are achieved

Question 5

What are behavioral displacements? Give an example

Answer 5

the situation in which controls lead to behaviors that are not consistent wih the organisation’s objectives. Example; rewarding salesmen based on volume may lead to focus on easy but less profitable sales, undermining the organisation’s financial health.

Question 6

What is gamesmanship?

Answer 6

employees manipulating performance measures without genuinely improving performance. (can arise from result controls that emphasise specific metrics)