Application: Stress & the Workplace Denhardt et al., Ch. 4 (2016) Lloyd et al. (20

Question 1

WHAT IS STREES?

Answer 1

A reaction to an anxiety-producing stimulus

Question 2

Biological Reaction

Answer 2

-Fight or flight? Body prepares for battle. Overwhelming urge to vomit,
defecate, and urinate.

-Neurotransmitters? Epinephrine and adrenaline start moving through
your brain.

-Nervous system? Heartrate increases and blood flows muscleward.
-Blood pressure? MASSIVE increase.

-Controlling and managing stress: the Locus of Control

Question 3

HANSE SEYLE and the GAS:

Answer 3

Generalized Adaptation Syndrom

Question 4

HANSE SEYLE

Answer 4

-Hungarian endocrinologist
who worked in Canada for
most of his life.
-He conducted pioneering
experiments on stress during
the 1950s and ’60s.
-He discovered the General
Adaptation Syndrome by
accident, while injecting
mice for hormone research.
He invented the term
“stress” during the 1930s.
-Turns out both good and bad
stressors result in the GAS

Question 5

Institutional Trauma

Answer 5

influences how social workers
provide services, ultimately impacting how/if clients
needs are met

Question 6

THREE PHASES OF GENERAL ADAPTATION SYNDROME (GAS)

Answer 6

1.ALARM REACTION: Body shows changes characteristics of the 1st exposure to a stressors….

-Resistance is diminished
-can cause death

Question 7

THREE PHASES OF GENERAL ADAPTATION SYNDROME (GAS)

Answer 7

2. STAGE OF RESISTANCE: Resistance ensues if continued exposure to the stressors is compatible with adaptation.

-Resistance rises
-If prolonged HYPERADAPTOSIS occurs

Question 8

THREE PHASES OF GENERAL ADAPTATION SYNDROME (GAS)

Answer 8

3. STAGE OF EXHAUSTION: Following long-continued exposure to the same stressors, which to body had become adjusted

-Eventually ADAPTATION ENERGY is EXHAUSTED

-ADRENAL FAILURE

Question 9

PIC CEL; LOCUS of CONTROL: ROTTER, 1966

Answer 9

-INTERNAL: I control the CONSEQUENCES of MY BEHAVIOR
-EXTERNAL: The consequences of my behavior are outside of my control, GREATER SENSE OF SATISFACTION

Question 10

Institutional Trauma PIC CEL…

Answer 10

The effects on a practitioner from overwhelming
demands and expectations of supervisors,
organizations, external regulatory systems, funders,
and other external systems of care that are inflexible, inadequate, and/or non-responsive to the NEEDS OF CLIENTS being served

Question 11

Vicarious Trauma PIC CEL

Answer 11

When the trauma experienced by the victim/survivor
begins to affect the helper in such a way as to create
distress
-Symptoms: hyperarousal (heightened reactivity), intrusive
thoughts, recurring dreams, avoidance, emotional “numbing”,
anxiety, depression

Question 12

Compassion Stress -

Answer 12

• a natural outcome of knowing about
  trauma experienced by a client, friend, or family member

Question 13

Compassion Fatigue -

Answer 13

“a state of exhaustion and dysfunction
biologically, psychologically, and emotionally, as a result of
prolonged exposure to compassion stress”

Question 14

Common Emotional Responses

Answer 14

• Fear, anxiety
• Shock, disbelief
• Anger
• Shame
• Sadness, hopelessness
• Feeling disconnected, numb

Question 15

Common Physical Responses:

Answer 15

Trouble sleeping, nightmares
*Fatigue, exhaustion
*Dizziness
*Racing heart, fast breathing
*Body aches, muscle tension
*Increased substance use

Question 16

How to Keep Tools Sharp?

Answer 16

§Self-Care Plan
§Seek Support
§Advocate