Application 71 -80

Question 1

71. You are creating a goal for the number of phone calls made versus the number of phone calls scheduled. You need to establish the number of scheduled calls for your organization. Which value provides this information?

A. In‐progress
B. Actual
C. Closed
D. Target

Answer 1

D. Target

Question 2

72. You want to share a personal chart that you created. Who can you share your chart with? Each correct answer presents a complete solution. (Choose two)

A. Resource group
B. Access team
C. Team
D. User

Answer 2

C. Team

D. User

Question 3

73. Each member of your sales team must earn an individual sales revenue quota for the year in order to receive a bonus. You create the goal metric and identify the Metric Type as Amount and the Amount Data Type as Money. You need to complete the configuration of the goal metric. What should you do?

A. Add rollup fields.
B. Create goals.
C. Create fiscal years.
D. Create rollup queries.

Answer 3

A. Add rollup fields.

Question 4

74. You create an Advanced Find view that consists of columns from the account entity. Which action is possible when customizing the view?

A. Adding columns from related of records
B. Creating three levels of sort criteria
C. Setting the option to filter columns to ensure it displays by default when opening the view
D. Merging two columns into one

Answer 4

A. Adding columns from related of records

Question 5

75. You create an opportunity report by using the Report Wizard. The report returns too many records. You need to reduce the number of records returned by the report. Which two actions should you perform? Each correct answer presents a complete solution. (Choose two)

A. Make the report a personal report.
B. Reduce the number of columns.
C. Designate a top or bottom number.
D. Apply a filter.

Answer 5

C. Designate a top or bottom number.

D. Apply a filter.

Question 6

76. You need to create a dashboard that will include an external website. Which component should you add?

A. Quick view
B. Sub‐grid
C. IFRAME
D. Web resource

Answer 6

C. IFRAME

Question 7

77. You create a new entitlement. What is the initial status of the entitlement?

A. Active
B. Waiting
C. Created
D. Draft

Answer 7

D. Draft

Question 8

78. You create a new case that includes a service level agreement (SLA). You place the case on hold because you need to wait for additional information from the customer. What is the status of the SLA key performance indicator (KPI) instance record related to the case?

A. Failed
B. In progress
C. On hold
D. Paused

Answer 8

D. Paused

Question 9

79. You create a new service level agreement (SLA) and enter the amount of time that is allowed for it. You need to send an email message to the user assigned to a case when the time limit of the SLA is about to be exceeded.
    Which two actions should you perform? Each correct answer presents part of the solution. (Choose two)

A. Configure the Warning Actions on the SLA item record.
B. Specify the Applicable When conditions on the SLA item record.
C. Configure the SLA Item Warning on the SLA item record.
D. Configure the SLA Item Failure on the SLA item record.

Answer 9

A. Configure the Warning Actions on the SLA item record.

C. Configure the SLA Item Warning on the SLA item record.

Question 10

80. You create a case and link it to a standard service level agreement (SLA) with the timer configured on the case form. You need to review the case status and report the information to your manager. Which piece of information about the time of the case is available?

A. Total time the case is on hold
B. Failure time
C. Warning time
D. Total time the case is in processing

Answer 10

B. Failure time