Application 11-20

Question 1

12. You view the service calendar with the resource view applied. You notice a box with the number two in it. What does information identify?

A) Service activities need to be scheduled.
B) The resources are assigned to the same service entity.
C) Service activity schedule twice.
D) Service activities on the schedule are conflicting.

Answer 1

D) The service activities on the schedule are conflicting.

Question 2

13. Your implementing Microsoft dynamics CRM. Your company delivers training for customers on various topics. Not all trainers are capable of delivering all training classes. You need to ensure that each training service is associated with the required resource. 
What should you create?
A) selection rules
B) Service activities
C) resource groups
D) capabilities

Answer 2

A) selection rules

Question 3

14. An employee who you manager request one week of paid vacation . You need to ensure that no work is assigned to the point during this week. What should you create?

A) a service schedule
B) A service restriction
C) A time off record
D) A new weekly schedule

Answer 3

C) A time off record

Question 4

15. You send quote to a customer, who accepts the quote. You need to complete the sale and collect payment.
    What should you do?

A) convert the quote to an order, and convert the order to an invoice.
B) Close the quote as invoiced
C) Close the quote as won
D) convert the quote to an invoice, and convert the invoice to an order.

Answer 4

A) convert the quote to an order, and convert the order to an invoice.

Question 5

16. You currently sell widgets individually. You now need to configure the product catalog so widgets in packs of 12. What should you configure?

A) primary group
B) unit
C) base unit
D) unit group

Answer 5

D) Unit group

Question 6

17. The customer with an open opportunity select one of your company’s competitors. You need to change the status of this opportunity so that the opportunity no longer shows in Open Opportunities. What should you do?

A) Mark all activities on the opportunity is complete.
B) Close the opportunity as lost.
C) Change the estimated revenue to zero.
D) Activate all draft quotes related to the opportunity.

Answer 6

B) Close the opportunity as lost.

Question 7

18. A customer calls and wants to make a purchase. You need to record the phone call from the purchase in Microsoft dynamics CRM. What should you do?

A) create a phone call activity, converted to an opportunity, and close the opportunity as won.
B) create an opportunity, add a phone call activity, and then close the opportunity as won.
C) create an order, and then add a phone call activity.
D) create phone call activity, and converted to an order.

Answer 7

C) create an order, and then had a phone call activity.

Question 8

19. A customer purchases a widget retail price. Another customer purchase same product at wholesale price. What should you create to enable both customers to pay the correct amount?

A) One retail and one wholesale price list.
B) One retail and one wholesale product.
C) One retail price list with two product price list items.
D) One retail price list and one discount list.

Answer 8

A) One retail and one wholesale price list.

Question 9

20. The call center handles many types of support calls. Cases for customers requesting account balance information must be routed to the queue for accounting department. You need to set up a queue for these types of requests. Which two actions should you perform? It’s correct answer represents part of the solution. ( choose two)

A) Assign a security role to the queue.
B) Choose public as the type.
C) Assign members to the queue.
D) Choose private as the type.

Answer 9

C) Assign members to the queue.

D) Choose private as the type.

Question 10

11. You create five new resources for his workers, with the capacity of one. You create three trucks in the facilities/equipment forms, each with a capacity of two. Next to create a new service and add a selection rule to include one from any site. You add a resource to the selection for one worker and a second resource for one truck. Then create one a new service activity and use the schedule and find the available time slots. Need to identify which resources are available for scheduling. What you to identify?

A) One resources available for the worker, and two resources are available for the truck.
B) five resources are available for the worker, or three resources are available for the truck.
C) One resources available for the worker, one resources available for the truck.
D) five resources are available for the worker, or one resources available for the truck.

Answer 10

C) One resources available for the worker, and one resources available for the truck.