Apple

Question 1

What frustrates you the most?

Answer 1

Dealing with a customer, where I don’t have an obvious answer.
Where I am un-confident in the answer I have for them.

Or
When the internet slows to a crawl, right when a customer needs web access

Question 2

What would you change about yourself?

Answer 2

A deep dive into learning Swift - programming - skills!

Question 3

If you were an Apple product what would you be?

Answer 3

iPad Mini

• versatile
• compact
• adapts to anything
• underestimated, but strong

Question 4

Tell me about at time when you received negative feedback from your boss; how did you handle it?

Answer 4

I fought a younger belt in Karate class. (I was very young) But I was in the postilion of Authority and I was in the wrong.
I apologized to the student and worked on a plan with my Sensei, to better gauge the pain threshold of the student.

Question 5

Talk about a time when you had to help a difficult customer who was impossible to satisfy; what did you do ?

Answer 5

I don’t have too much experience here. But I witnessed how employees act towards impossible customers.
Employees who are able to stay calm, under pressure, all the whole keeping a smile. That’s what I strive for

Question 6

Who are you?

Answer 6

i am a techie!

Love technology. Love getting the new stuff and sharing the enjoyment that comes out of that.

Question 7

Why work here? (1)

Answer 7

I have a deep desire to teach programming or at least tech with all I can

Question 8

Culture here?

Answer 8

remember that you always need to put the customer first. You’re there to help them in any way that you can

Question 9

Why work here? (2)

Answer 9

I want to be around other tech people! Who all love apple.

I love what Apple is, what it stands for and how it goes about getting there

Question 10

Something technical you did, that didn’t work out?

Answer 10

I build my own XML string maker & parser. Using array’s .toString( ) and a parser using Regex
Ended up just using JSON parse/stringify. Completed in a week what took more than 3 weeks.

Question 11

STAR

Answer 11

Describe the Situation.

Describe what my Task was.

Describe the Action(s) taken to handle the task.

Share the Results achieved.

Question 12

Tell me about a time you completely failed. How did you bounce back from it?

Answer 12

I had trained for Years, in karate, and tested for my black belt. I took the test 3 times and failed 2 of those times. I didn’t give up on my dream.

Question 13

Tell me about a time you disagreed with your manager. How did you handle it? What was the outcome?

Answer 13

I disagree with my Sensei, all the time!
I am always coming up with ideas/brainstorming. He rejects a large chunk of those. That’s okay. I respect him as a leader and do not disrespect his authority.

Question 14

What is something you have done in this life that you are particularly proud of? Why?

Answer 14

• Black belt!
• Coming back to programming after failing to understand
• Helping people (young/old) with computer problems

Question 15

How have you dealt with a difficult customer?

Answer 15

Customers can be tough.
But it’s the responsibility of the team to train and train and build up employee confidence.
So they can tackle any and all types of customers!

Question 16

If you had to prioritize between fixing a customer’s problem or creating a great customer experience, which would you choose? Which do you think is most important? Why?

Answer 16

Great customer service!

There will be times where you cannot solve everyone’s problem. But you can Always give great customer service..

Question 17

Share about a time when you went above and beyond for a customer.

Answer 17

I am persistent. Rarely do I give up on a customer with a problem. I do and I do, as much as I can, before handing them off to someone else.

Question 18

Tell me about a time you dealt with a situation where you had an employee give you push back on a suggestion, and how did you respond?

Answer 18

At the lab: I had a fellow volunteer. He would often get between someone needing help and myself. He would give advice and try to talk over me. He was younger than me. I let it go for a while but I tried to let him know “let’s work together, as a team.” He was receptive.

Question 19

Describe an interesting problem you’ve faced. How did you solve it?

Answer 19

At the lab where I volunteered,
we were having trouble keeping track of log ins, for our patrons.
So I made a Login html Page with a Firestore database, that was searchable by date, for Admins.

Question 20

Apple is known to be restrictive when it comes to listing apps in the App Store. Do you see this as a competitive advantage or a disadvantage, and why?

Answer 20

Advantage.
Allowing a flood of apps, untested in the wild, causes large amounts of risks.
These risks can cause data leaks, damage to Apple as a brand, and a high level of mistrust in Apple as a platform.
Developers may have to work harder but the reward is customers who trust buying into your app and it’s intentions.

Question 21

Explain what a modem and router are to an 8-year-old

Answer 21

A modem and router are parts of how the internet gets to your home.
There is a special signal that comes from a cable to your house. That signal is understood by the modem and he passes it to the router. Mr Router sends that to all house.

Question 22

Explain what RAM is to a 5-year-old

Answer 22

RAM

It’s a bridge from Brain of the computer and the part of the computer that is its Memory!

Question 23

How would you derive a confidence interval from a series of coin tosses?

Answer 23

Flip the coin 100x

Compare the % of Heads VS Tails

Question 24

There are three boxes, one contains only apples, one contains only oranges, and one contains both apples and oranges. The boxes have been incorrectly labeled such that no label identifies the actual contents of the box it labels. Opening just one box, and without looking in the box, you take out one piece of fruit. By looking at the fruit, how can you immediately label all of the boxes correctly?

Answer 24

Say you pick a fruit from the basket labeled ‘Apples and Oranges’. If this fruit is an apple, then we know that since the label is incorrect, this basket only contains apples. Now that we’ve determined that the basket marked as ‘Apples and Oranges’ only contains apples, we can figure out what the other baskets contain. If we look at the basket labeled as ‘Oranges’, we know that since the label is incorrect, this basket either has only apples in it or has both apples and oranges. Since we’ve already established that the basket labeled ‘Apples and Oranges’ contains only apples, we know that the basket labeled as ‘Oranges’ contains both apples and oranges. Then by simple process of elimination, we know that the basket labeled as ‘Apples’ contains only oranges.

Question 25

If a person called for tech support but had a dinosaur product, how would you handle it?

Answer 25

See if I can still give Technical support. Then, if the problem, cannot be solved by the current OS, let them know a product upgrade would make interacting with the product easier.

Question 26

How would you test a toaster?

Answer 26

• Is it plugged in?
• Does that socket have power?
• Is there a power LED on?
• If it’s turned on, does it get hot?

Question 27

Why do you want to work for Apple?

Answer 27

I love Apple;
as a company;
as a brand;
their vision;
the dent they put in the universe

Question 28

Apple changed its name from Apple Computers Incorporated to Apple Inc. Do you know why the change was made?

Answer 28

Because the company changed from just computers to electronic products

Question 29

Apple changed its name from Apple Computers Incorporated to Apple Inc. Do you know why the change was made?

Answer 29

Because the company changed from just computers to electronic products

Question 30

Where do you see yourself in five years?

Answer 30

Having my own non-profit for under privileged students to get access to programming IDEs and computers

Question 31

What is your favorite food/ice cream?

Answer 31

My Mom’s pasta salad!
I only get it for bday, Easter and Christmas.
I look forward to it, each time, each year!

Question 32

If you accept a job at Apple, what will you miss most about where you currently work?

Answer 32

People at my Karate dojo. I hope to continue doing some participation with them, even if I get the job

Question 33

Do you take any steps to enhance your skills outside of work?

Answer 33

Yes, I program as much as I can while still trying to sleep. I Google; stackoverflow; reddit; research; YouTube videos; tutorials.

Question 34

If a customer was upset their iPhone wasn’t functioning, how would you handle the situation?

Answer 34

Get as much information I can about the Device.
Collect data on the error code(s). Search and search.
Contact a manager and give them all I know

Question 35

Do you take any steps to enhance your skills outside of work?

Answer 35

Yes, I program as much as I can while still trying to sleep. I Google; stackoverflow; reddit; research; YouTube videos; tutorials.

Question 36

If a customer was upset their iPhone wasn’t functioning, how would you handle the situation?

Answer 36

Get as much information I can about the Device.
Collect data on the error code(s). Search and search.
Contact a manager and give them all I know