Apple Flashcards
What frustrates you the most?
Dealing with a customer, where I don’t have an obvious answer.
Where I am un-confident in the answer I have for them.
Or
When the internet slows to a crawl, right when a customer needs web access
What would you change about yourself?
A deep dive into learning Swift - programming - skills!
If you were an Apple product what would you be?
iPad Mini
- versatile
- compact
- adapts to anything
- underestimated, but strong
Tell me about at time when you received negative feedback from your boss; how did you handle it?
I fought a younger belt in Karate class. (I was very young) But I was in the postilion of Authority and I was in the wrong.
I apologized to the student and worked on a plan with my Sensei, to better gauge the pain threshold of the student.
Talk about a time when you had to help a difficult customer who was impossible to satisfy; what did you do ?
I don’t have too much experience here. But I witnessed how employees act towards impossible customers.
Employees who are able to stay calm, under pressure, all the whole keeping a smile. That’s what I strive for
Who are you?
i am a techie!
Love technology. Love getting the new stuff and sharing the enjoyment that comes out of that.
Why work here? (1)
I have a deep desire to teach programming or at least tech with all I can
Culture here?
remember that you always need to put the customer first. You’re there to help them in any way that you can
Why work here? (2)
I want to be around other tech people! Who all love apple.
I love what Apple is, what it stands for and how it goes about getting there
Something technical you did, that didn’t work out?
I build my own XML string maker & parser. Using array’s .toString( ) and a parser using Regex
Ended up just using JSON parse/stringify. Completed in a week what took more than 3 weeks.
STAR
Describe the Situation.
Describe what my Task was.
Describe the Action(s) taken to handle the task.
Share the Results achieved.
Tell me about a time you completely failed. How did you bounce back from it?
I had trained for Years, in karate, and tested for my black belt. I took the test 3 times and failed 2 of those times. I didn’t give up on my dream.
Tell me about a time you disagreed with your manager. How did you handle it? What was the outcome?
I disagree with my Sensei, all the time!
I am always coming up with ideas/brainstorming. He rejects a large chunk of those. That’s okay. I respect him as a leader and do not disrespect his authority.
What is something you have done in this life that you are particularly proud of? Why?
- Black belt!
- Coming back to programming after failing to understand
- Helping people (young/old) with computer problems
How have you dealt with a difficult customer?
Customers can be tough.
But it’s the responsibility of the team to train and train and build up employee confidence.
So they can tackle any and all types of customers!
If you had to prioritize between fixing a customer’s problem or creating a great customer experience, which would you choose? Which do you think is most important? Why?
Great customer service!
There will be times where you cannot solve everyone’s problem. But you can Always give great customer service..
Share about a time when you went above and beyond for a customer.
I am persistent. Rarely do I give up on a customer with a problem. I do and I do, as much as I can, before handing them off to someone else.
Tell me about a time you dealt with a situation where you had an employee give you push back on a suggestion, and how did you respond?
At the lab: I had a fellow volunteer. He would often get between someone needing help and myself. He would give advice and try to talk over me. He was younger than me. I let it go for a while but I tried to let him know “let’s work together, as a team.” He was receptive.
Describe an interesting problem you’ve faced. How did you solve it?
At the lab where I volunteered,
we were having trouble keeping track of log ins, for our patrons.
So I made a Login html Page with a Firestore database, that was searchable by date, for Admins.
Apple is known to be restrictive when it comes to listing apps in the App Store. Do you see this as a competitive advantage or a disadvantage, and why?
Advantage.
Allowing a flood of apps, untested in the wild, causes large amounts of risks.
These risks can cause data leaks, damage to Apple as a brand, and a high level of mistrust in Apple as a platform.
Developers may have to work harder but the reward is customers who trust buying into your app and it’s intentions.
Explain what a modem and router are to an 8-year-old
A modem and router are parts of how the internet gets to your home.
There is a special signal that comes from a cable to your house. That signal is understood by the modem and he passes it to the router. Mr Router sends that to all house.
Explain what RAM is to a 5-year-old
RAM
It’s a bridge from Brain of the computer and the part of the computer that is its Memory!
How would you derive a confidence interval from a series of coin tosses?
Flip the coin 100x
Compare the % of Heads VS Tails
There are three boxes, one contains only apples, one contains only oranges, and one contains both apples and oranges. The boxes have been incorrectly labeled such that no label identifies the actual contents of the box it labels. Opening just one box, and without looking in the box, you take out one piece of fruit. By looking at the fruit, how can you immediately label all of the boxes correctly?
Say you pick a fruit from the basket labeled ‘Apples and Oranges’. If this fruit is an apple, then we know that since the label is incorrect, this basket only contains apples. Now that we’ve determined that the basket marked as ‘Apples and Oranges’ only contains apples, we can figure out what the other baskets contain. If we look at the basket labeled as ‘Oranges’, we know that since the label is incorrect, this basket either has only apples in it or has both apples and oranges. Since we’ve already established that the basket labeled ‘Apples and Oranges’ contains only apples, we know that the basket labeled as ‘Oranges’ contains both apples and oranges. Then by simple process of elimination, we know that the basket labeled as ‘Apples’ contains only oranges.
