AOS5 Flashcards
Leadership in change management
______ is the ability to positively influence and motivate employees towards achieving business objectives during a transformation
Leadership strategy #1
Building a shared vision where they act to inspire employees and inform them of reasons and benefits of change, as well as the consequences of not changing
Leadership strategy #2
Providing ongoing communication with clear instructions to employees and instilling them with trust and confidence as they move from current to new practices
Leadership Strategy #3
Providing ongoing support through counselling, training, and consultation where they aim to coach and mentor employees through the change process
Staff Training
Staff training can be on or off-the-job training and involves a business equipping employees with the knowledge and skills required to perform work tasks
Staff Training + customer complaints
Establishes an expected standard of performance and employee conduct, allowing for improvements in the quality of a good or service, leading to more satisfied customers
Staff training + workplace incidents
Ensures employees are equipped with the skills to handle and operate equipment safely, contributing to a safer workplace
Staff training + sales
equips employees with the knowledge and skills required to communicate the value of a good or service to customers and promote sales
Staff training + net profit
provides employees with the knowledge and expertise to deliver high-quality customer service and create a positive customer experience, encouraging repeat purchasing from customers, leading to increases in revenue
Staff training + market share
provides employees with the knowledge and skills to deliver a unique customer experience that provides the business with a competitive advantage and allows a greater proportion of sales to be captured within its industry
Staff training + productivity growth
equips employees with the knowledge and skills to perform tasks faster allowing for improvements in efficiency and therefore, productivity
Staff training + staff turnover
motivates employees and creates feelings of value as the business provides them with opportunities for personal growth
Staff training + staff absenteeism
motivates employees in their jobs as they have the knowledge and skills required to complete their work to a high standard
Staff training + website hits
employees may be provided with greater knowledge and skills, allowing them to deliver a higher quality good or service, which may improv3e customers’ perception of the business. As a result, more customers are interested in and engaging with the business’s online site
Staff Motivation
Motivation is the willingness of a staff member to expend energy and effort in completing a task
Staff motivation + staff turnover
motivating employees can provide them with a greater sense of achievement and increase their commitment to the business as managers recognise their efforts to achieve objectives
Staff motivation + staff absenteeism
motivating employees can increase their willingness to show up to work and complete work tasks as they are provided with a greater support and rewards
Staff motivation + customer complaints
motivating employees can increase their commitment and willingness to improve the quality of a good or service, enhancing the customer service experience
Staff motivation + productivity growth
motivated employees may be more willing to increase the efficiency and effectiveness of the production process to achieve business objectives, hence improving productivity
Staff motivation + market share
motivated employees may deliver higher quality goods and services to customers and provide them with a unique customer experience that enhances the competitiveness of the business and allows a greater proportion of sales to be captured within its industry
Staff motivation + sales
motivated employees may be more willing to enhance their product knowledge and contribute innovative ideas that increase a business’s competitive advantage and attract more customers
Staff motivation + website hits
motivated employees may deliver a higher quality customer service, encouraging customers to engage with businesses online
Change in management styles
A change in management style involves a manager altering the way they direct and communicate with employees
change in management style + staff turnover
adopting a less restrictive management style promotes employee involvement in decision making. This encourages employees to feel increasingly valued and considered in the workplace, allowing the business to have a greater employee retention
Change in management style + staff absenteeism
adopting a less restrictive management style can increase employee self-confidence when completing work tasks and create strong interpersonal relationships in the workplace. This allows employees to feel trusted by their manager and more connected to the business, encouraging them to regularly attend work
Change in management style + productivity growth
adopting a more restrictive management style encourages employees to perform efficiently and remain on task, improving a business’s productivity
Change in management style + net profit
adopting a more restrictive management style increases the ability of the manager to utilize the business’s resources in an optimal manner. This can reduce the number of resources wasted, leading to a reduction in expenses and improvements in profit
Change in management style + workplace accidents
adopting a more restrictive management style increases a manager’s ability to provide direct instructions to employees and demonstrate how tasks must be completed. This ensures employees are properly shown how to use equipment, therefore reducing the likelihood of injury or illness from unsafe work practices
Change in management skills
A change in management skills involves a manager altering the way they approach business tasks and collaborate with employees
Change in management skills + staff turnover
utilising management skills that incorporate employee input, such as interpersonal, delegation and communication, can allow employees to feel valued, connected, and trusted in the business as managers take the time to develop relationships with and give responsibility to employees. This can increase a business’s ability to retain its employees
Change in management skills + staff absenteeism
utilising management skills that create a positive workplace environment such as interpersonal and leading, can enourage the development of positive relationships and enable employees to feel connected to the business as they are inspired by a shared vision. Therefore, employees are more likely to attend work as they align with the business’s values
Change in management skills + productivity growth
utilising management skills that create structured and efficient processes, such as planning and decision making, can ensure employees understand their role and remain on-task to complete their work, which can increase their efficiency and hence, their productivity
Change in management skills + net profit
utilising management skills that provide a manager with a high degree of control, such as planning and decision making, can ensure than employees understand their role and remain on task to complete their work, which can increase their efficiency
Change in management skills + workplace accidents
utilising management skills that clearly convey instructions and work tasks, such as communication, can ensure that employees are aware of their responsibilities and understand how to complete their roles safely, reducing the likelihood of injury from unsafe work practices
Cost cutting
cost cutting is the process of reducing business expenses
cost cutting + net profit
removing unnecessary expenses can increase a business’s net profits
cost cutting + wastage
eliminating resources that do not add value to the operations system can minimize the number of inputs required in production, therefore reducing the amount of unused resources
cost cutting + productivity growth
merging the roles of employees and streamlining operations processes can reduce the number of inputs required in the production process, therefore increasing a business’s overall efficiency
Increased investment in technology
Increased investment in technology involves implementing automated and computerized processes into a business’s operations system
Increased investment in technology + sales
CAD and AI allow for greater levels of customer engagement and can improve a business’s ability to respond to customer needs
Increased investment in technology + market share
CAD can improve a customer’s willingness to purchase goods or service as it can allow the customer to be involved in the design process
Increased investment in technology + net profit
APL, robotics, CAD, CAM techniques, AI, and online services can all decrease production costs as the number of employees required during the production process is reduced
Increased investment in technology + website hits
Online services can be used to provide customers with a platform to conveniently purchase products or book services online, increasing the number of customers frequenting a business’s website
Increased investment in technology + wastage
APL, robotics, CAD, and CAM techniques can minimize the number of errors in production. reducing the number of defective products produced means fewer resources discarded, reducing levels of wastage
Increased investment in technology + workplace accidents
APL, robotics, and CAM techniques can minimize the number of dangerous tasks that employees are required to perform, increasing their safety at work
Increased investment in technology + customer complaints
APL, robotics, CAD, and CAM techniques can minimize the number of errors and defects in production, whilst improving the overall quality of a business’s products, enhancing customer satisfaction
Improving quality in production
Improving quality in production involves a business implementing processes that increased the perceived value of its good or service
Improving quality in production + customer complaints
higher quality goods and services can increase customer satisfaction
Improving quality in production + sales
Higher quality goods and services can better satisfy customer needs and increase the likelihood of repeat purchasing
Improving quality in production + net profit
Higher quality goods and services can increase customer satisfaction and improve sales, resulting in greater profits
Improving quality in production + market share
Higher quality goods and services can promote repeat purchasing as there are higher levels of customer satisfaction, increasing a business’s competitive advantage
Improving quality in production + wastage
producing higher quality products can minimize errors in production and the amount of discarded resources, therefore minimizing waste
Improving quality in production + website hits
higher quality products can lead to greater customer satisfaction, in turn, this may increase customer’s interest in engaging with the business’s website to learn more
Improving quality in production + productivity growth
improving production quality can minimize the number of errors and defective products that a business produces, therefore decreasing its number of discarded resources and improving productivity
Initiating lean production techniques
Initiating lean production techniques involves a business adopting lean management strategies to systematically reduce waste in all areas of production while also improving customer value
Initiating lean production techniques + wastage
by implementing pull, businesses will only produce goods and services when customer orders are received, minimizing idle stock and the number of unused resources that are discarded
Initiating lean production techniques + market share
a business’s operations system can become more adaptable, allowing it to produce high-quality goods and services in a manner that addresses changing customer needs. This can increase a businesses overall customer satisfaction and competitiveness
Initiating lean production techniques + productivity growth
inputs are used more efficiently to produce outputs as the operations system streamlined when a business implements takt and one-piece-flow
Initiating lean production techniques + net profit
implementing pull can reduce the amount of idle stock and excess inventory reducing its business costs and therefore, increasing profit
Initiating lean production techniques + website hits
promoting the use of sustainable and environmentally friendly practices can attract more customers to a business’s website as they are more likely to engage with socially responsible businesses
Initiating lean production techniques + customer complaints
a business that strives for zero defects and constantly looks for new ways to improve its quality can minimize its number of defects in production and improve its overall customer satisfaction
Initiating lean production techniques + sales
By implementing lean management strategies, such as takt, a business can provide faster, higher quality customer experience and increase nits number of repeat purchases
Redeployment of resources
Redeployment of resources involves reallocating natural, labor and capital resources to different areas of the business to improve productivity and effectiveness
Redeployment of resources + net profits
Reallocating resources reduces inefficiencies in the operations system, thus allowing for optimal use of the business’s resources and increased profit margins
Redeployment of resources + wastage
reallocating resources increases productivity and reduces the number of resources that are wasted in a business’s operations system
Redeployment of resources + productivity growth
When labor and capital resources are reallocated, it can result in a more productive use of resources by ensuring that employees and machinery are no longer idle
Redeployment of resources + staff absenteeism
reallocating labor resources to another area of business where they have different roles and responsibilities can motivate employees to attend work
Redeployment of resources + staff turnover
reallocating labor resources to another area of business where they have different roles and responsibilities can motivate employees and increase job satisfaction, therefore encouraging them to remain at the business
Innovation
Innovation is the process of altering and improving or creating new products or procedures
Innovation + sales
developing innovative goodsa nd services may allow a business to better meet customer needs and allow the business to establish a competitive advantage through unique offerings, and therefore attracting mow customers