AOS4 Flashcards
Business Change
Business change is the alteration of behaviors, policies and practices of a business
Proactive approach to change
a proactive approach is when a business changes to avoid future problems or take advantage of an opportunity to gain a competitive advantage
Reactive approach to change
a reactive approach to change involves a business chaning in response to a situation or crisis
Proactive & Reactive Approach Similarity #1
Both approaches are utilized by the manager or business to implement change
Proactive & Reactive Approach Similarity #2
Both approaches can be used to respond to stakeholder conflicts
Proactive & Reactive Approach Difference #1
Proactive change - low risk strategies
Reactive change - high risk strategies
Proactive & Reactive Approach Difference #2
Proactive - planned, coordinated and controlled with fewer pressures acting on the business throughout the change
Reactive - spontaneous, urgent and pressured
Key Performance Indicator
KPIs are criteria that measure a business’s efficiency and effectiveness in achieving its different objectives
KPI #1
Market Share
KPI #2
Net Profit Figures
KPI #3
Rate of productivity growth
KPI #4
Number of sales
KPI #5
Number of customer complaints
KPI #6
Rates of staff absenteeism
KPI #7
Level of staff turnover
KPI #8
Number of workplace accidents
KPI #9
Level of wastage
KPI #10
Number of website hits
Force Field Analysis
Force Field Analysis is the theoretical model that determines if a business should process with a proposed change
Driving forces
Driving forces are factors affecting the business environment that promote change
Restraining forces
Restraining forces are factors that resist a business change or actively try to stop it
Force Field Analysis advantage #1
Businesses can examine if a proposed change can be implemented successfully
Force Field Analysis advantage #2
Business can save money by only implementing change where success is likely
Force Field Analysis disadvantage #1
Can be time consuming if a business is already aware that a change must be implemented
Force Field Analysis disadvantage #2
Conducting a force field analysis will require business resources at a cost to the business