Analysing and Managing Stakeholders

Question 1

List the generic stakeholder categories:

Answer 1

Partners
Suppliers
Regulators
Employees
Managers
Owners
Competitors
Customers

Question 2

What is the power/interest grid for ?

Answer 2

Technique for analysing stakeholders

Question 3

What are the actions for a stakeholder with Low interest/low or no power?

Answer 3

Ignore - Inform occasionally

Question 4

What are the actions for a stakeholder with Some or High interest/low or no power

Answer 4

Keep informed
Can be difficult manage
Frequent and focused communication, attempting to ‘Sell’ the benefits of the project

Question 5

What are the actions for a stakeholder with No or low interest/low but some power - what type of people could this group include ?

Answer 5

Keep onside
Keep them supportive of the project
Potentially through frequent information updates
Middle or senior managers; Regulators

Question 6

What are the actions for a stakeholder with No or low interest/low but high power - what type of people could this group include ?

Answer 6

Watch
If they become interested - address needs directly (e.g. face to face)
Very senior managers - no direct interest in the project or unimportant. Only become interest if the project is of interest to them/affects them

Question 7

What are the actions for a stakeholder with some interest/low but high power

Answer 7

Keep satisfied

Question 8

What are the actions for a stakeholder with some high interest/high power ?

Answer 8

Constant active management

Question 9

What is the RACI matrix ?

Answer 9

RACI matrix is a way of analysing the responsibilities of individual stakeholders in relation to a business activity or set of business activities

Question 10

What are the RACI categories ?

Answer 10

Responsible
Accountable
Consulted
Informed

Question 11

What does the Responsible category refer to ?

Answer 11

Person responsible for creating or developing the deliverable of performing the task

Question 12

What does the Accountable category refer to ?

Answer 12

The person or role who is answerable for the quality of the deliverable or task

Question 13

What does the Consulted category refer to ?

Answer 13

The person or role providing information relevant to the deliverable or task

Question 14

What does the Informed category refer to ?

Answer 14

Person or role informed about the deliverable or task, though they may not be directly contributing

Question 15

What is CATWOE ?

Answer 15

Technique that provides a framework for defining and analysing business stakeholder perspectives

Question 16

What does CATWOE stand for ?

Answer 16

Customer
Actor
Transformation
Worldview
Owner
Environment

Question 17

What does C in CATWOE describe ?

Answer 17

Customer - The beneficiaries or the recipients of the system

Question 18

What does A in CATWOE describe ?

Answer 18

Actor(s) - The people who are required to carry out the work for the transformation

Question 19

What does T in CATWOE describe ?

Answer 19

Transformation - The core business activity of the business system in other words what lies at the heart of its operations

Question 20

What does W in CATWOE describe ?

Answer 20

Worldview - A summary statement of the stakeholders beliefs about the organisation or busines system

Question 21

What does O in CATWOE describe ?

Answer 21

Owner - The person or group who ultimately controls the system envisaged by the world the view.

Question 22

What does E in CATWOE describe ?

Answer 22

Environment - PESTLE