Amazon Leadership Principles

Question 1

Although leaders pay attention to competitors, they obsess over ________

Answer 1

customers

Question 2

Leaders start with the ________ and work backwards

Answer 2

customers

Question 3

At every meeting and in the midst of every decision we make, one important person is not present: ___ ______

Answer 3

our Customer.

Question 4

What is the essence of Amazons mission statement?

Answer 4

Customer Obsession

Question 5

. At every step, in every process and every decision we must continually ask ourselves … ?

Answer 5

“How will this affect the customer?”

Question 6

What are Amazon’s external customer sets?

Answer 6

1. Retail consumer
2. Sellers
3. Vendors
4. Application Developers

Question 7

the concept of ________ ________ is critical to how we operate at every job and every level.

Answer 7

customer obsession

Question 8

Leaders are ______

Answer 8

owners

Question 9

___ ____ _ ____is a combination of trained intuition, sound judgment, and a good dose of humility. It’s not “Are Right, All The Time.”

Answer 9

Are Right A Lot

Question 10

To be the earth’s most ____________ company.

Answer 10

customer-centric

Question 11

What are Amazons Leadership Priciniples?

Answer 11

• Customer Obsession
• Ownership
• Invent and Simplify
• Are Right, A Lot
• Hire and Develop The Best
• Insist on the Highest Standards
• Think Big
• Bias for Action
• Frugality

Question 12

Why is ownership important?

Question 13

First, you own what you own. That means you take _________ for your area, own up to your _________, and deliver on your _________.

Answer 13

First, you own what you own. That means you take responsibility for your area, own up to your mistakes, and deliver on your commitments.