Amazon Flashcards
1
Q
List three non-financial factors that are important for monitoring business performance in e-commerce, using Amazon as an example.
A
Customer obsession
Long-term thinking
Embracing new technology.
2
Q
Discuss the impact of knowing non-financial factors on Amazon’s decision-making process.
A
Improve decision making,
Stay ahead of competition,
Build resilience.
3
Q
Explain how monitoring business performance helps Amazon in enhancing customer experience.
A
Enhancing customer experience,
Managing financial performance
improving market effectiveness.
