All Next Flashcards
Acceptable ID for checking legal age
-Driver License
-Instruction Permit
-ID issued by any US state
-U.S. Armed Forces ID Card
Passport
-Federally recognized WA –State Indian Tride Enrollment Cards
What to look when checking ID
DOB
Photo
Expiration date
Signature
Those under 21 are issued ____ Drivers license and ID Cards
Vertical
Can you check an temporary license with an expired driver’s license?
Yes
How to Check an ID
-Ask client to remove ID from their wallet (don’t touch wallet)
-Acceptable form of ID?
-Expired?
Can you accept and ID that has a hole punched through it?
Yes as long as they’re not punched through
-Name
-DOB
-Signature
-Photo
Can you legally sell alcohol to someone if their ID says (Valid without photo)
No, you cannot
What is the 100 rule?
First two numeral in drivers license number + Last 2 OF dob = 100
If a guest displays underage warning signs, should you immedietly refuse service or call the police?
no
If a guest displays underage warning signs, should you ask the guest to leave if they are in a minor restricted area
yes
If a guest displays underage warning signs, should you request an ID if the guest orders an alcoholic beverage
yes
Is scanning the barcode a valid way to check the ID
No
should you confiscate a fake ID
No, tell them that you will have call local ID department to verify the ID. It belongs to them
True or false: If you have doubts of a valid ID you MUST refuse service
True
True or False: A Licensee Cert Card shifts all liability for underage alcohol sales and server to the guest
False. It does not.
When do you use a Licensee Certification card
When seemingly legitimate ID is presented but patron looks youthful + doubt of actual age
Is an international drivers license or Department of Corrections ID valid forms of ID?
No
Is a birth cert a valid form of ID?
No
Lowered inhibitions are the first behavioral cue a person will likely display. This includes
Mood swings
Over-Confidence
-Extreme loudness
Risk-Taking
-Out of Character Displays
What are the four Behavioral Cue?
Lowered Inhibitions
Impaired Judgement
Slowed Reactions
Loss of Coordination
What happens when someone refuses to take a breathalyzer test
Automatic 1 year revocation of that person’s license.
The penalties for drunk driving are dependent on two things
-BAC level
-# of times convicted
(Fines and Prison sentences)
A third party liability involves 3 parties. What are they (1st/2nd/3rd)
1st: Server
2nd: Person served illegally
3rd: Innocent Victim
Can you legally sell alcohol to a pregnant woman?
Yes
Common Negligence Laws are
-based on prior court cases
-standard usage for what reasonable person would do
-Exist in every jurisdiction
Third Party Liability laws
-Apply to licensees/employees
-Specific to alcohol sales
-Explain expectations for preventing illegal alcohol sales
What Illegal penalties could you and your establishment receive if you sell alcohol to an underage person
-Fines
-Arrest
-Loss of server permit
-Jail time
-Financial judgement from court case
What would happen to the establishment if you sold alcohol to someone underage?
-Fines
-License Suspension
-loss of income
-Financial judgement
-License Revocation
What is the system/policy of asking every driver arrested for DUI where they have been drinking (Compliled by police then forwarded to (WSLCB)
DUI Tracking System
What allows victims of alcohol related incidents ti sye servers and licensees damages?
Liquor Liability Laws
___ are responsible for the operations of their licensed premises in compliance with the liquor laws and rules of the board
Liquor Licensees
Can patrons buy the server or bartender a drink on the job?
No
Wine that is sold with a meal may be recorked/sealed and be removed from the premises. True or False
True
In Washington Licensees may allow guests to bring a bottle of wine if it will be consumed with a meal. True or False?
True
The law allows liquor to be sold/served/consumed between what hours?
6am-2am (7 days a week)
You cannot serve liquor after the establishment is closed to the public (even before the 2am Hours of Service Law) True or false
True. If it’s closed, you will not serve alcohol
Is it against the law to allow your customer to finish their drink shortly after closing hours?
No. They can continue to drink since you aren’t serving them. However, an establishment cannot allow them to drink it past 2am.
Can a 19 year old legally mix at a bar?
No
What states a person under the age of 21 acting in good faith to seek medical assistance for someone experience alcohol poisoning will not be charged or prosecuted if the evidence for the charge was obtains as a result of the person seeking medical assistance in Washington
Good Samaritan Laws
Can special deals like 2 fo9r the price of one be permitted in Washington?
No
Can a server drink on duty
No
What are the legal hours of sale for alcoholic beverages?
6am-2am
Can employees from age 18-20 supervise employees who sell/stock/handle alcohol
No
Can employees from age 18-20 mix drinks?
No
Can employees from age 18-20 help carry out alcohol to the customer’s car with the customer?
Yes
What are the lighting requirements for licensed establishment?
Bright enough to
1: Check ID
2: Observe Patrons
Can I licensee give a customer a free drink on an occasion such as to compensate for unsatisfactory service?
Yes, as long as it is not advertised though.
What two places does the Fetal Alcohol Syndrome Warning sign need to be posted in the establishment
- Women’s restroom nearest to where alcohol is being served
+ - Main Entrance to the licensed area
Alcohol service for entertainers while performing must be monitored by a MAST server. True or False?
True
Can employees from age 18-20 draw beer or wine from a tap?
No
If someone is being loud a disturbing the guests what should you do.
Politely ask them to keep the voice down so as to not disturb other. Have security do the same thing
If a guest protests, what is a good way to keep the mind of not backing down.
-Guest’s well-being in mind
-People depend on you to do the right thing
-Other guests are watching, important to observe you not being afraid of what you believe it right
Whom should you call if guest refuses your request/decision
-Supervisor
-Manager
-Security Personnel
Best way for server to verbally maintain control of a serving situation.
I am following our house policy. I cannot serve you another glass of wine,
Legally I am not allowed to serve you another drink.
I just work here. I don’t make the rules.
When should you ask for 2nd form of ID
When you need to verify the primary ID
+
Further proof of Identity
What are valid reasons to refuse giving a guest alcohol service
I do not feel comfortable serving you another drink.
It is the law
Drinking age
Concerned for safety
When should you feel compelled to call the police?
Prevent guest from harming, himself, others, you.
Customer service guidelines are to avoid what?
Escalated the situation with the guest.
Should you call the police if you are refusing service and they are intoxicated?
No. You only do this to prevent guest from harming, himself, others, you.
Contact
-Supervisor
-Manager
-Security Personnel
When using the Intervention Model, how do you assess you guest
By gathering information to create a complete picture of your guest
Rate of absorption is dependent on what?
Concentration of alcohol
Carbonation
Person stomach
Gender
physical health
Mental Health
Is Passport Card valid ID?
Yes
Is NEXUS card valid ID
Yes
Does every driver’s license number start with WDL?
Yes
Can you touch their wallet?
No
Can you remove someone’s drink if they are showing signs of intoxication?
Yes, you actually must
Can someone intoxicated remain on the premises?
Yes
