Airline Terms Flashcards
AAdvantage Program
- One of the largest and most popular loyalty programs in the world
- Members can earn miles for flying on AA and participant airlines as well as for transacting with over 1,000 participating companies, both travel and non-travel related
- Members can redeem miles for almost 950 destinations worldwide as well as redeem for flight upgrades, vacation packages, car rentals, hotel stays and other retail products
- AAdvantage Gold, Platinum and Executive Platinum
A/C
Aircraft
AAdvantage Gold
- 25,000 miles/points required
- 30 segments required
AAdvantage Platinum
- 50,000 miles/points required
- 60 segments required
AAdvantage Executive Platinum
- 100,000 miles/points required
- 100 segments required
AFT
Rear (back) of the aircraft
AFT-FWD
- Direction of service
- Begin in the aft (rear) of the cabin moving forward of the cabin
Aisle
- A walkway through the center of the aircraft
- Aircraft will either have one or two aisles
Inflight Wheelchair
A narrow chair used onboard an aircraft to transport a non-ambulatory customer to and from his/her seat for boarding and deplaning.
Arm Exit
Arming an exit
- The process of attaching the evacuation slide to the aircraft floor at departure.
- When the door is opened in the armed mode, the slide will deploy and inflate.
Barrier Strap
- A red fabric seatbelt attached across the aisle behind the last row of seats in the main cabin of the Super 80 aircraft.
- Used to give a flight attendant space to open the AFT door in the event of an evacuation.
Bid
Bidding
The process of submitting your request for the following month’s work schedule.
Bid Packet
- The packet produced by Crew Planning containing schedules and information for the next month.
- FA uses the bud packet when bidding.
Bulkhead
Partition wall used to divide an aircraft into separate cabins, and to separate galleys and lavatories from customers.
Bulk-packed
Refers to catering supplies packed in volume, rather than individually packed.
Business Class
- B/C
- A cabin area on some widebody aircraft between First Class and Main Cabin.
- Features more enhancements than the Main Cabin, but is not as elaborate as First Class
- May be your highest level of service if First Class is not available in that market
Cabin
- The aircraft interior
- Includes customer seating area, luggage storage, galleys and lavatories
Cabin Service Barrier Strap
- A nylon strap that is attached to each side of the aircraft door.
- Reminds personnel the exit is unsafe to use.
Catering Papers
An inventory of the food service related items catered on a specific flight.
CC/SS
- Codes used to identify different compartments used for storage on the aircraft
- Coat closet/Storage space
Checking Catering
The process of verifying the contents of what has been placed in the galley compartments and carts against what is printed on the catering papers.
Cocktail/Beverage Cart
Cart which contains supplies such as ice, soda, milk, water, liquor miniatures, beer and wine for a cocktail/beverage service.
Concierge Key
- An exclusive program that AA has for its very top customers
- By invitation only and very exclusive
- Details on how to become part of the program are not shared
Compliance Check
FA verification that customers are adhering to safety regulations i.e. seatbelts fastened, luggage stowed, setbacks forward, etc.
Departure Dependability Briefing
DDB
Preflight meeting between FA #1 and the gate agent to exchange information regarding the flight and ensure a smooth customer boarding process.
Disarm and Exit
- The process of releasing the evacuation slide from the aircraft floor brackets upon arrival.
- When the exit is in the disarmed mode, the escape slide will not deploy automatically when e door is opened.
Door Handle
A large door-mounted handle that is used in opening/closing the door from the inside of the aircraft.
Enhanced Gate Reader
EGR
- An electronic machine that assists with boarding by reading a magnetic strip on the back of the boarding pass.
- Detects seat duplications, incorrect flight numbers, and dates, resulting in fewer misboarded customers.
- EGR
Exit Row Seating
Seats in which a customer can go directly to an exit without entering an aisle.
FA
Flight Attendant