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American Airlines Terms > Airline Terms > Flashcards

Airline Terms Flashcards

0
Q

AAdvantage Program

A
  • One of the largest and most popular loyalty programs in the world
  • Members can earn miles for flying on AA and participant airlines as well as for transacting with over 1,000 participating companies, both travel and non-travel related
  • Members can redeem miles for almost 950 destinations worldwide as well as redeem for flight upgrades, vacation packages, car rentals, hotel stays and other retail products
  • AAdvantage Gold, Platinum and Executive Platinum
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1
Q

A/C

A

Aircraft

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2
Q

AAdvantage Gold

A
  • 25,000 miles/points required

- 30 segments required

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3
Q

AAdvantage Platinum

A
  • 50,000 miles/points required

- 60 segments required

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4
Q

AAdvantage Executive Platinum

A
  • 100,000 miles/points required

- 100 segments required

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5
Q

AFT

A

Rear (back) of the aircraft

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6
Q

AFT-FWD

A
  • Direction of service

- Begin in the aft (rear) of the cabin moving forward of the cabin

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7
Q

Aisle

A
  • A walkway through the center of the aircraft

- Aircraft will either have one or two aisles

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8
Q

Inflight Wheelchair

A

A narrow chair used onboard an aircraft to transport a non-ambulatory customer to and from his/her seat for boarding and deplaning.

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9
Q

Arm Exit

Arming an exit

A
  • The process of attaching the evacuation slide to the aircraft floor at departure.
  • When the door is opened in the armed mode, the slide will deploy and inflate.
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10
Q

Barrier Strap

A
  • A red fabric seatbelt attached across the aisle behind the last row of seats in the main cabin of the Super 80 aircraft.
  • Used to give a flight attendant space to open the AFT door in the event of an evacuation.
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11
Q

Bid

Bidding

A

The process of submitting your request for the following month’s work schedule.

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12
Q

Bid Packet

A
  • The packet produced by Crew Planning containing schedules and information for the next month.
  • FA uses the bud packet when bidding.
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13
Q

Bulkhead

A

Partition wall used to divide an aircraft into separate cabins, and to separate galleys and lavatories from customers.

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14
Q

Bulk-packed

A

Refers to catering supplies packed in volume, rather than individually packed.

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15
Q

Business Class

A
  • B/C
  • A cabin area on some widebody aircraft between First Class and Main Cabin.
  • Features more enhancements than the Main Cabin, but is not as elaborate as First Class
  • May be your highest level of service if First Class is not available in that market
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16
Q

Cabin

A
  • The aircraft interior

- Includes customer seating area, luggage storage, galleys and lavatories

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17
Q

Cabin Service Barrier Strap

A
  • A nylon strap that is attached to each side of the aircraft door.
  • Reminds personnel the exit is unsafe to use.
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18
Q

Catering Papers

A

An inventory of the food service related items catered on a specific flight.

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19
Q

CC/SS

A
  • Codes used to identify different compartments used for storage on the aircraft
  • Coat closet/Storage space
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20
Q

Checking Catering

A

The process of verifying the contents of what has been placed in the galley compartments and carts against what is printed on the catering papers.

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21
Q

Cocktail/Beverage Cart

A

Cart which contains supplies such as ice, soda, milk, water, liquor miniatures, beer and wine for a cocktail/beverage service.

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22
Q

Concierge Key

A
  • An exclusive program that AA has for its very top customers
  • By invitation only and very exclusive
  • Details on how to become part of the program are not shared
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23
Q

Compliance Check

A

FA verification that customers are adhering to safety regulations i.e. seatbelts fastened, luggage stowed, setbacks forward, etc.

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24
Q

Departure Dependability Briefing

DDB

A

Preflight meeting between FA #1 and the gate agent to exchange information regarding the flight and ensure a smooth customer boarding process.

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25
Q

Disarm and Exit

A
  • The process of releasing the evacuation slide from the aircraft floor brackets upon arrival.
  • When the exit is in the disarmed mode, the escape slide will not deploy automatically when e door is opened.
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26
Q

Door Handle

A

A large door-mounted handle that is used in opening/closing the door from the inside of the aircraft.

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27
Q

Enhanced Gate Reader

EGR

A
  • An electronic machine that assists with boarding by reading a magnetic strip on the back of the boarding pass.
  • Detects seat duplications, incorrect flight numbers, and dates, resulting in fewer misboarded customers.
  • EGR
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28
Q

Exit Row Seating

A

Seats in which a customer can go directly to an exit without entering an aisle.

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29
Q

FA

A

Flight Attendant

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30
Q

FA Crew Base

A

An operational city within the AA network assigned to FAs as a point of origin and termination for all trips.

31
Q

Federal Aviation Administration

A
  • A U.S. government agency that sets standards for aircraft and people working in the aviation field
  • Monitors the performance of air carriers
  • FAA
32
Q

Federal Aviation Regulation

A
  • Regulations set forth by the FAA by which an airline carrier must abide
  • FAR
33
Q

FAA Minimum Crew

A
  • The minimum number of FA crew members required by the FAA to board and work a flight.
  • One FA is required for every 50 passenger seats.
34
Q

First Class

A
  • Premium seating in the forward portion of the aircraft, just behind the flight deck
  • FC
35
Q

Floor Brackets

A

Heavy metal brackets installed on the floor that hold the girt bar, which is attached the the escape slide.

36
Q

F/O

A

First Officer

37
Q

FSB

A

Fasten Seatbelt

38
Q

FWD

A

Front of the aircraft

39
Q

FWD-AFT

A

Direction of service; begin at the front (FWD) of the cabin moving to the rear (AFT) of the cabin.

40
Q

Galley

A
  • Kitchen on an airplane.

- Used for storing catering supplies, oven, food, and beverages.

41
Q

Girt Bar

A

A metal bar which is used to attach the slide to the aircraft.

42
Q

G.M.L.

A
  • General Manifest List
  • List that provides FAs with customer names and pertinent information about the flight.
  • May also be referred to as a Passenger Information List
43
Q

Jetbridge

A
  • Mobile walkway which connects the terminal to the aircraft.
  • Customers board and deplane through the jetbridge.
44
Q

Jumpseat

A
  • Retractable seat FAs occupy for take-off and landing

- JS

45
Q

Lavatory

A

Restroom facilities onboard the aircraft.

46
Q

LHS

A
  • Left Hand Side

- “Aircraft left” is determined while facing the flight deck.

47
Q

APU

A
  • Auxilary Power Unit
  • Provides external ground power to the aircraft when the engines are not running.
  • It is mainly used when the aircraft is parked at the gate.
48
Q

Doghouse

A

An enclosed storage area onboard the aircraft that is often used to store supplies and emergency equipment.

49
Q

Inflight Entertainment

IFE

A
  • An onboard service entertainment system that provides audio and video for customers to enjoy while onboard AA.
  • On some aircraft, passenger safety information is also provided via the IFE system.
50
Q

Inflight Wheelchair

A

A narrow chair used onboard an aircraft to transport a non-ambulatory customer to and from his/her seat for boarding and deplaning or for use of lavatory inflight.

51
Q

Main Cabin

A
  • M/C

- The aft most portion of the aircraft and is usually bre largest cabin on the aircraft

52
Q

Meal/Tray Cart

A

Are cart where meal trays are boarded

53
Q

Narrowbody

A

An aircraft with a single aisle leading from front to back.

54
Q

Overhead Bin

OHB

A

Storage space directly above cabin seats

55
Q

Pick-up Cart

A

Any empty cart used to pick up discarded items from the Main Cabin meal and beverage services.

56
Q

Pre-Departure Beverage

A

A beverage service that’s provided during customer boarding and concludes once the main boarding door is closed.

57
Q

PSU

A
  • Passenger Service Unit
  • Area located directly above customer’s seat which holds customer ventilation system, light controls, FA call button and other passenger information signs.
58
Q

Push-Back

A

When the aircraft is pushed backward from the gate

59
Q

Rampstand

A

A movable stairway positioned at the aircraft door to allow customers to board and deplane.

60
Q

RHS

A
  • Right Hand Side

- “Aircraft right” is always determined while facing the Flight Deck

61
Q

Runway

A

The strip of concrete on which aircrafts take off and land.

62
Q

Service Kit

A

A blue container placed onboard an aircraft containing miscellaneous items used inflight i.e. Aspirin, tea bags, bandages, liquor envelopes, etc.

63
Q

Shoulder Harness

A

Seatbelt placed over shoulders while occupying the jumpseat.

64
Q

Slide

A
  • Also referred to as “evacuation slide”

- An inflatable slide used to quickly evacuate passengers from an aircraft in an emergency situation.

65
Q

Slide Container

A
  • A hard shell covering which holds the un inflated slide in place on the door.
  • AKA “slide bustle.”
66
Q

Slide Girt

A
  • The part of the slide that does not inflate

- This area rests on the door sill and is attached to the girt bar.

67
Q

Stow

A

To put away

68
Q

Sterile Cockpit

A
  • The time period when no communication is allowed between FAs and the Flight Deck crew except in an emergency.
  • Before the aircraft ascends through 10,000 feet and after it descends through 10,000 feet.
69
Q

Taxi

A

The period in which the aircraft begins to move forward on its own power, shortly after pushback.

70
Q

Taxiway

A

The ramp/tarmac area which is used by all aircraft when moving to the runway or to the gate area.

71
Q

Three-tiered Cart

A

Collapsible, stainless steel cart used for elaborate First Class services.

72
Q

Tray Setup

A
  • A meal tray with the basic components added in the catering kitchen.
  • Additional items are added by the FA depending on the level of service.
73
Q

Two Services

A

The completion of two separate services.

74
Q

Widebody

A

An aircraft with two aisles extending from front to back.

American Airlines Terms (12 decks)

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