Aims and objectives Flashcards

1
Q

What is a vision statement?

A

A description of what the business is hoping to achieve medium to long term. Normally used for internal stakeholders and gives strategic direction to management.

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2
Q

Benefits of vision statement?

A

-Gives a clear identity and ethos.
-Helps when setting objectives.
-Focuses senior management on what needs to be achieved.
-Tells employees how they can contribute.

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3
Q

Drawbacks of vision statements?

A

-There is a difficult balance between forward looking but not being too challenging that it is impossible to achieve.
-Employees’ individual objectives might not match the organisation’s vision.
-Ineffective if not communicated with all stakeholders efficiently.

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4
Q

What is a mission statement?

A

A broad statement of the business’ current aims and objectives which affect it’s everyday operations and decision making.
-More short term and about the present.
-For external stakeholders.
-Gives the organisation cohesiveness and everyone knows what values they stand for.

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5
Q

Benefits of mission statements?

A

-Motivational and can inspire workers.
-Can differentiate it from competitors.
-Helps to define the market it wants to succeed in.
-Acts as a form of advertising.

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6
Q

Drawbacks of mission statements?

A

Vague and states the obvious.
-Has been criticised as a PR exercise that has no thought put into it, so can be unbelievable.
-True values of the business and individuals in the business may conflict it.

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7
Q

What is the link between vision/mission statements and aims and objectives?

A

-Vision statements are more geared towards the future and therefore long term aims of the organisation are based on the vision statement.
-Mission statements ensure there is a common aim amongst all stakeholders to uphold the values of the business.

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8
Q

What are aims?

A

General long term targets.

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9
Q

What are objectives?

A

Specific, short-term statements detailing how to achieve the organization’s goals.

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10
Q

What are corperate objectives?

A

Set by the board of directors. They derive into functional and departmental objectives which all relate back to the corporate objectives.

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11
Q

What is survival?

A

Short term objective that is appropriate for companies plagued with overcapacity, intense competition, or new start ups. Making enough capital to pay off suppliers or until they break even.
-Establishing a local name and reputation.
-Prevalent in times of economic crisis.

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12
Q

What is profit maximisation?

A

Most of the private sector want to maximise annual profits above all else.

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13
Q

What is growth and gaining market share?

A

By reinvesting profits, the business hopes to get more of the sales available in the market in order to grow in size or take market share from competitors.
-Want to be preferred option by customers.
-Develop a strong brand identity.

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14
Q

What is increasing shareholder value?

A

-Either increasing the price of shares on the stock market or increasing the dividends that shareholders receive.
-An important objective because shareholders provide capital to invest in the business, so need to be kept content.

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15
Q

What are corporate social responsibility and ethical objectives?

A

Minimising the impact on the environment and consider society’s needs.

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16
Q

What are SMART objectives?

A

Specific- so all understand what will be achieved.
Measurable- needs to be numerically measured.
Achievable- to prevent demotivation.
Realistic- can it be achieved with the resources available.
Time- have a set time period.

17
Q

Benefits of SMART objectives?

A

-Focuses and gains commitment from the whole organisation.
-Encourages teamwork.
-Helps to direct resources.
-Allows for feedback and make changes where necessary.

18
Q

Drawbacks of SMART objectives?

A

-If not achievable will be demotivating.
-Does not guaranteed that the objective will be achieved.

19
Q

Impact of aims and objectives on stakeholders?

A

-Customers can see how they will be treated and what to expect.
-Investors can see where their money will go.
-Managers can focus on tasks and set clear instructors.
-Better chance of owners/shareholders getting higher profits/dividends.