AIMC-210 FINALS Flashcards

1
Q

What is ‘targeting’ in advertising?

A

Targeting is the intellectual effort to define main and secondary audiences who represent the brand and integrate it into society, rather than simply those who pay for products.

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2
Q

Define the Big Five (OCEAN) model.

A

A psychological construct measuring five personality traits: Openness to Experience, Conscientiousness, Extraversion, Agreeableness, Neuroticism.

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3
Q

What is a virtual brand community?

A

A platform where consumers share experiences and content about a brand, fostering loyalty and creating meaningful consumer-brand connections.

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4
Q

Why is psychological targeting valuable for advertising?

A

It predicts people’s preferences, opinions, and behaviors using validated constructs like the Big Five, enabling brands to create more effective & long-term strategies.

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5
Q

How do personality types influence marketing messages?

A

For example, conscientious individuals prefer detailed and number-driven messages, while less conscientious people are influenced by storytelling.

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6
Q

Why must brands prioritize ethics in consumer privacy?

A

Consumers are often ill-equipped to understand data risks of making intimate decisions which may be used for various reasons.

Respecting ethics builds credibility and empowers consumers with technological literacy.

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7
Q

How do brand communities influence advertising strategies?

A

Brand communities shift the focus from direct selling to fostering connections, involving consumers in decision-making and collective actions, thus enhancing consumer brand loyalty.

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8
Q

What are the six buyer personas identified in UK research?

A

Activators, Traditionalists, Achievers, Seekers, Pragmatics, Constraineds.

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9
Q

What are the key goals of virtual brand communities?

A
  1. Strengthen the brand-consumer connection to foster brand loyalty
  2. Address social & global issues and show genuine care about ongoing problems.
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10
Q

What disciplines should agencies integrate for effective psychological targeting?

A

Sociology, anthropology, philosophy, diplomacy, and IR.

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11
Q

What challenges arise with psychological targeting and data ethics?

A
  1. Blurred lines between public and private data
  2. consumers’ lack of knowledge on data risks
  3. potential misuse of intimate information
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12
Q

What are the steps companies must take to build a strong brand community?

A
  • Engineer the community, not just the brand (Opinion leaders)
  • Encourage flexibility, debates, and critical thinking.
  • Embrace conflicts to foster growth.
  • Avoid overly controlling the community.
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13
Q

Can targets be defined as those who pay for products or services?

A

No, targets are defined as people who represent the brand and integrate it into society.

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14
Q

Are brand communities merely marketing strategies?

A

No, they are business strategies supporting broad organizational goals.

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15
Q

Can brands achieve psychological targeting success using only data?

A

No, psychological targeting requires critical thinking and personal intuition alongside data.

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16
Q

Are online networks equivalent to brand communities?

A

No, online networks are tools to support community functions, but they are not communities themselves.

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17
Q

Why do brands need to involve consumers in collective decision-making?

A

Involvement turns consumers into active participants, fostering loyalty and giving them a sense of ownership in the brand’s legacy.

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18
Q

Why should companies integrate humanities into advertising strategies?

A

Humanities provide critical perspectives on society, enabling brands to craft meaningful campaigns that resonate deeply with consumers’ values and societal needs.

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19
Q

Why is it important for companies to build a ‘brand ecosystem’?

A

A brand ecosystem fosters long-term loyalty by creating a community that aligns with societal values, influences ideologies, and engages in collective thinking.

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20
Q

How do brand communities address global trends and social issues?

A

By serving as public spaces where consumers engage with brands on topics like climate change, poverty, and human rights, fostering loyalty through shared values.

21
Q

What is the role of opinion leaders in brand communities?

A

Opinion leaders spread information and influence decisions but are less crucial in robust communities that enable all members to contribute meaningfully.

22
Q

What differentiates psychological targeting from traditional targeting?

A

Psychological targeting relies on validated constructs and data to predict behavior.

Traditional targeting is based on intuitive assumptions about consumer preferences.

23
Q

How should brands balance their commercial goals with societal responsibilities?

A

Brands must educate, involve, and respect consumers while addressing social issues to create meaningful connections and ensure long-term success.

24
Q

Activators

A

Activators are at the forefront of innovation, consumer activity, and change where they are the most open to new ideas, products, and services. They have a wide range of interests and a strong sense of personal identity.

25
Q

Traditionalists

A

Traditionalists focus on preservation. They are cautious towards new ideas and change; they prefer proven and established standards.

26
Q

Achievers

A

Achievers believe success comes from hard work. They focus on success, status, family while valuing knowledge, influence and qualifications.

27
Q

Seekers

A

Seekers desire for individuality and self-discovery. They enjoy experimenting, socializing, trying new things, and expressing themselves.

28
Q

Pragmatics

A

Pragmatics prefer to play safe and avoid risks. They tend to blend in with their peer group and have low attachment to any lifestyle.

29
Q

Constraineds

A

Constraineds stick to what they are familiar with. They rely on close family and friends who reinforce their existing views.

30
Q

10 Reasons why Advertising Agencies Need Innovation

A
  1. To meet clients’ new business needs.
  2. Overcome Clients’ skepticism
  3. Adapt to new business models
  4. Cater Consumers’ Expectations
  5. Address Consumers’ complaints
  6. Leverage Technology’s Impact
  7. New legal frameworks
  8. International competition
  9. Establish Social Legitimacy
  10. Attract talent
31
Q

How are employees from Industrial Organizations & Advertising Agencies trained?

A

INDUSTRIAL ORGANIZATIONS - Employees receive training to develop new ideas for every task, responsibility, internal process and external action.

ADVERTISING AGENCIES - Employees are expected to have innovation skills as it is a key requirement for recruitment.

32
Q

Define innovation in the context of advertising agencies.

A

Innovation in advertising agencies refers to the process of improving strategies and campaigns by leveraging technology, understanding client and consumer needs, and adapting to legal, competitive, and social changes.

33
Q

What role does artificial intelligence (AI) play in digital advertising?

A

AI enables targeted advertising, dynamic pricing, content optimization, and predictive analytics, thus improving campaign efficiency and audience targeting.

34
Q

How can personalization through AI enhance brand loyalty?

A

AI-driven personalization delivers content tailored to individual preferences in real time, enhancing user engagement and satisfaction, which strengthens their connection and loyalty to the brand.

35
Q

Compare the benefits of voice/visual search optimization and chatbots in digital advertising.

A

Voice/visual search optimization increases brand visibility and relevance in search results, while chatbots enhance user interaction and personalization during the customer journey, improving engagement and conversion rates.

36
Q

How do experts in advertising use consumer perceptions to make decisions?

A

Experts analyze consumer perceptions to inform areas such as strategy, creativity, media planning, and evaluation systems, ensuring campaigns align with audience preferences and drive effective results.

37
Q

Explain the concept of brand loyalty and why it is a competitive advantage.

A

Brand loyalty is the consumer’s commitment to repeatedly purchase and support a brand, making them less likely to switch to competitors.

It creates a competitive advantage by ensuring consistent revenue (growth) and encouraging positive word-of-mouth (self-reinforcing) to friends and family.

38
Q

How might a brand address consumer skepticism to build loyalty?

A

By creating trust at every touchpoint, delivering consistent value, engaging in social impact initiatives, and aligning with consumer aspirations such as sustainability and community betterment.

39
Q

What are the critical elements of building brand loyalty?

A
  1. Trust and consistent customer experience.
  2. Addressing consumers’ emotional needs and societal issues.
  3. Crafting narratives that align with their dreams and values
40
Q

Define brand activism and its importance in modern advertising.

A

Brand activism involves taking a stand on social, environmental, and political issues to align with consumer values, thereby fostering loyalty and differentiation in a competitive market.

41
Q

What is personalization in branding?

A

Personalization is the practice of tailoring marketing strategies & experiences to individual customers by understanding their needs, attitudes, and frustrations to deliver relevant value.

42
Q

What is a brand’s social legacy?

A

It refers to its societal impact, including efforts to improve society, contribute to common good, transform lives, protect human rights, and address global issues.

43
Q

Why is personalization considered a “value exchange”?

A

Personalization is a mutual exchange where customers share their data, and brands use this information to provide tailored experiences that benefit both the customer and the brand.

44
Q

How do humanities contribute to personalization strategies?

A

It offers insights into customer perceptions and frustrations which enables brands to create communication strategies that resonate on a deeper & human level.

45
Q

Enumerate the top benefits customers seek from personalized brand experiences.

A

They want TANGIBLE benefits:

  1. Money-saving benefits
  2. Time-saving solutions
  3. Tailored product/service recommendations
  4. Personalized loyalty Programs
46
Q

What steps should brands take to develop an effective personalization strategy?

A
  1. Develop strategies based on real customer needs.
  2. Collect and manage first-party data effectively.
  3. Utilize analytics for decision-making.
  4. Create reusable & personalized content designs.
47
Q

Name 5 challenges to building a brand’s social legacy.

A
  1. Economic pressure
  2. Management mentalities
  3. Internal company processes
  4. Corruption in public authorities
  5. Media companies’ hidden interests
48
Q

Why might traditional advertising methods (e.g., billboards, celebrities) fail in today’s branding environment?

A

Traditional methods often lack personal relevance, fail to address societal or individual needs, and do not engage customers in meaningful ways that build long-term loyalty.