AI Specialist Deck

Question 1

What is one way the Einstein Trust Layer ensures data privacy?

A. The Einstein Trust Layer detects and masks sensitive information before sending it to the large language model (LLM).

B. The Einstein Trust Layer assigns role-based access controls to regulate data access.

C. The Einstein Trust Layer enhances firewall protections to prevent unauthorized access.

Answer 1

A. The Einstein Trust Layer detects and masks sensitive information before sending it to the large language model (LLM).

Question 2

A healthcare company is implementing Salesforce Einstein to enhance its customer service operations but is highly concerned about data privacy and healthcare regulation compliance. The company requires that no patient data is used for LLM model training or product improvements. What feature of the Einstein Trust Layer addresses the organization’s data privacy concerns?

A Zero-Data Retention Policy
B Dynamic Grounding
C Prompt Defense

Answer 2

A Zero-Data Retention Policy

Question 3

From where is the Einstein Generative AI Audit and Feedback Data Report package accessed?

A Data Cloud
B Marketing Cloud
C Sales Cloud

Answer 3

A Data Cloud

Question 4

Which feature of the Einstein Trust Layer helps limit hallucinations and decrease the likelihood of unintended outputs?

A Dynamic Grounding with Secure Data Retrieval
Incorrect. Dynamic Grounding with Secure Data Retrieval refers to merging information from a Salesforce record with a prompt, while preserving applicable security and permission configurations.

B Prompt Defense
Correct. Prompt Defense refers to system policies that help limit hallucinations and decrease the likelihood of harmful outputs.

C Toxicity Scoring
Incorrect. Toxicity Scoring outputs a score based on toxicity, and then stores the scores in Data Cloud.

Answer 4

B Prompt Defense
Correct. Prompt Defense refers to system policies that help limit hallucinations and decrease the likelihood of harmful outputs.

Question 5

Define: Zero-Data Retention Policy

Answer 5

Ensure no third-party retention, LLM training, or human data access

Question 6

Define: Toxicity Scoring

Answer 6

Evaluates content for toxicity and logs scores in Data Cloud as part of an audit trail

Question 7

Define: prompt Defense

Answer 7

System policies designed to limit AI hallucinations and reduce the risk of unintended outputs

Question 8

Define: Data Masking

Answer 8

Detects and replaces sensitive data with placeholder text before it is sent to the LLM

Question 9

A sales team wants to use AI to prioritize outreach to potential customers, based on their likelihood to convert. Which feature of Agentforce for Sales should the sales team use?

A Einstein Opportunity Scoring
B Einstein Activity Capture
C Einstein Lead Scoring

Answer 9

C Einstein Lead Scoring

Question 10

A company is preparing to reach out to potential leads who have shown interest in the company’s latest product. The company wants to send personalized emails based on each lead’s interactions and interests. Which feature should the company use?

A Einstein Sales Emails
B Einstein Service Replies
C Einstein Automated Contacts

Answer 10

A Einstein Sales Emails

Question 11

A customer support team manages a high volume of customer inquiries daily. The team wants to leverage generative AI to decrease the time it takes to draft and send responses to customers. Which feature should the company use?

A Einstein Case Classification
B Einstein Call Summaries
C Einstein Service Replies for Email

Answer 11

C Einstein Service Replies for Email

Question 12

A support team manager wants to implement a feature that will help agents quickly catch up on ongoing customer conversations. The manager needs a solution that helps agents create an outline of completed conversations within a case, including the issue and resolution. Which feature meets these requirements?

A Einstein Service Replies for Chat
B Einstein Work Summaries
C Einstein Article Recommendations

Answer 12

B Einstein Work Summaries

Question 13

Define: Call Explorer

Answer 13

Sales Cloud features that enables user to quickly gather information about voice and video call

Question 14

Define: Call summaries

Answer 14

Sales Cloud Feature for creating and sharing editable summaries of voice and video calls

Question 15

Define: Einstein Service Replies

Answer 15

Service Cloud feature that generates email and chat responses based on knowledge-base data

Question 16

Define: Work summaries

Answer 16

Service Cloud feature that predicts and fills a summary, issue, and resolution after customer conversation

Question 17

A sales team wants to use Prompt Builder to quickly draft personalized emails for contacts or leads. Which prompt template type should the team use?

A Sales Email prompt template
B Field Generation prompt template
C Record Summary prompt template

Answer 17

A Sales Email prompt template

Question 18

A Salesforce admin wants to ensure a prompt template dynamically generates personalized summaries of open cases for each account, using the most current data available in Salesforce. The prompt template must access and incorporate real-time account and case data. Which grounding technique should the admin use?

A Ground with Apex Merge Fields
B Ground with Flow Merge Fields
C Ground with Record Merge Fields

Answer 18

B Ground with Flow Merge Fields

Question 19

What is a key benefit of grounding prompt templates with CRM data in Prompt Builder?

A It scores content on toxicity to prevent unintended or harmful outputs by the LLM.
B It provides the large language model (LLM) with context to create personalized responses.
C It automatically updates Salesforce records based on AI-generated responses.

Answer 19

B It provides the large language model (LLM) with context to create personalized responses.

Question 20

A company’s marketing team wants to create a Flex prompt template that generates personalized event invitations based on the contact’s interests and previous interactions with the company. How should the team ensure that the prompt template generates personalized invitations for each contact?

A Include instructions in the prompt template to use the contact’s name and interests when generating an invitation.
B Manually input each contact’s details into the prompt template before generating an invitation.
C Integrate the template with dynamic CRM data fields for automatic customization.

Answer 20

A Include instructions in the prompt template to use the contact’s name and interests when generating an invitation.

Question 21

Define: Types of Prompts in Salesforce

Answer 21

Field Generation, Flex, Sales Emails, Record Summary

Question 22

Define: Grounding

Answer 22

Basing prompts on specific, relevant, CRM data to ensure the AI’s responses are contextually appropriate

Question 23

Prompt Resolution

Answer 23

Replaces each merge field in the prompt templates with CRM data to help refine AI prompts