Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

AHS 403 > AHS 403 Final > Flashcards

AHS 403 Final Flashcards

1
Q

What are the future trends of healthcare that would affect healthcare from an operational perspective?

A

Risk shifting from payers to providers
Payers marketing directly to consumers
Expansion of retail insurance market
Virtual care/telehealth

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Understand the input, transformation and output process.

A

Input(labor, material, machines, capital)
Transformation(action taken)
Output(goods and services)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What impact would organizational culture have to the quality of service in a healthcare organization?

A

Ensures that providers have the needed tools and skills to serve the customer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What impact does operational efficiency have on patient satisfaction? How would that impact operations?

A

Patient enjoy reduced wait times and are more involved in all aspects of their healthcare.
Reduce cost and treat more patients

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Benchmarking

A

focused on how to improve any given process by finding, studying, and implementing best practices

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Deming’s Philosophy

A

Improving quality will reduce expenses while increasing productivity and market share.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Operations Management

A

Operations management is the design, operation, and improvement of the processes and systems that create and deliver the organization’s products and services.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Goals of Operations Management

A

produce and deliver the organizations products and services more effectively and efficiently

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Effective Operations Management

A

design systems, services, products and processes that meet the needs of their organizations stakeholders. Provide the continuous improvement of these systems and services to meet the need of a quickly changing environment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Supply chain management

A

management of all supplier, vendor, and distribuition activities related to production of value to end consumers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Input

A

Labor Material
Machines
Management
Capital

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

output

A

Goods or Services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

knowledge hierarchy

A

5 categories of learning: data, information, knowledge, understanding, and wisdom

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

evidence based medicine

A

the conscientious and judicious use of the best current evidence in making decisions about the care of individual patients

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Balance Scorecard

A

mission, vision, and values
perspectives-financial, customer, internal business process, learning and growing
strategy maps
strategic alignment
processes-id targets, resources, initiatives and budgets
feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

line of visibility

A

seperates all service activities that are visible to the customers from those that are not visible

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Mind Mappping

A

nonlinear technique used to develop thoughts and ideas by placing pictures or prhases on a map to show logical connnections

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Process Mapping

A

graph showing inputs, outputs and the steps in the process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Service Blueprinting

A

map that separates actions into visible to th4e customer and not visible to the customer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

front office operations

A

visible to public

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

back office operations

A

not visible to public

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

mean

A

arirthemic average of the population

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

median

A

middle value of a population

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

mode

A

the most frequently occcuring value

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
critical path method
arrows indica the direction of work flow, nodes contain the identifiier and duration
26
total slack
how much time can pass before without delaying the project, a project with 0 slack is considered a critical task
27
lastest start
latest a task can begin w/o delaying the completion
28
latest finish
latest date time an activity can be completed if it is to started at its latest start time
29
earliest finish
earilest time an activity can be completed if it is completed at its early start time
30
Fishbone
identifies many possible causes for an effect or problem
31
Run
also known as a run-sequence plot graph that displays observed data in a time sequence
32
check sheet
simple document that is used for collecting data in real-time and at the location where data is generated
33
histogram
graph summarizing discrete or continuous data. Histograms display how much variationn exist in the data
34
pareto chart
a rank-ordered frequecncy chart that indicates the number of times a particular item occurs in a situation
35
external failure cost
incurred when services are identified as defective after they reach the client(adverse reaction to drugs or administration of wrong drugs
36
internal failure cost
incurred when services are identified as defective before they are given to clients(use of non-essential list of drugs or expired drugs)
37
Appraisal Cost
the cost incurred to detect defective units of services before they are given to clients( inspection of drug stocks)
38
Prevention Cost
cost incurred to prevent defective units of service from being produced (strerilzation protocol)
39
Six Sigma
a philosophy, methodology, a set of tools and a goal. eliminating defects through removal of variance in businness systems
40
Six Sigma goals
provide management with facts to allow performance improvement goal of no more than 3.4 defects per million opportunities
41
Lean
both management philosophy and strategy, goal to eliminate all waste in the system
42
Seven Categories of waste (lean)
1. overproduction 2. waiting 3. transportation 4. inventory 5. motion 6. overprocession 7. defects
43
DMAIC
``` Define Measure Analyze Improve Control ```
44
Kaizen
continuous improvement based on the belief that everything can be improved and theat incremental changes result in a better system
45
Kaizin (5) Steps
1. Specify 2. Map and improve the value stream 3. Flow 4. Pull 5. Perfection
46
Value added time
time a unit spends in the process where value is actually being added to the unit
47
Takt Time
speed wiht which customers must be served to satisfy demand for the service Available work time/customer demand = takt time
48
cycle time
time it takes to accomplish a task in a system
49
thruoughput time
time for an item to complete the entire process, including waiting time and transport time
50
Five S's
1. Sort 2. Set in order 3. Shine 4. Standardize 5. Sustain
51
Capacity Utilization
the percentage of time that a resource or process is actually busy producing or transformng output.
52
Queuing systems
mathematical study of waiting lines
53
process map (flow Chart)
graphic depiction of a process showing the sequence of events including tasks, decisions, and other activities from inputs to outputs
54
Load balancing
dividing the work among multiple systems
55
Matching Capacity to Demand
if demand is greater than capacity, backlogs occur
56
Scheduling and Sequencing Rules
rules that indicate the order in which jobs are processed from a queue.
57
Shortest Process Time (SPT)
job that takes least amount of time to complete is first, followed by the next least
58
First Come First Serve (FCFS)
jobs are sequenced in the same order in which they arrive
59
Earliest Due Date (EDD)
job with the earliest due date is first, followed by the job wiht the next earliest due date, and so on.
60
Slack time remaining (STR)
job with the least amount of slack is first, followed by the job with the next least amount of slack time
61
Critical Ration (CR)
job with the smallest critical ration is first, followed by the job with the next smallest CR
62
Appointment Scheduling Scheme
attempt to minimize patient wating time while maximizing use of resource the patient is waiting to access.
63
Bailey-Welch rule
schedules two patients at the begining of a clinic session, followed by equally spaced appointment times for the reminder of the session.
64
Block Appointments
all patients are sheduled to arrive at the start of the clinic session,
65
individual appointments
assigns different, equally spaced appointment times to each individual patient
66
mixed-block appointments
group of patients to arrive at the start of the clinic session, followed by equally spaced individual appointments throughout the remainder of the session
67
Supply chain management
the management of all supplier, vendor, and distribution activities related to the production of value to end consumers
68
inventory
the stock of items held by an organization either for sale or to support the delivery of a service
69
Economic Order Quanity (EOQ)
indicates optimal purchase quanity that will minimize total annual inventory costs
70
stockouts
desired goods not available
71
two-bin system
used for B and C type items, inventory is separated into two-bins, inventory is taken from one bin, when empty an order is placed
72
measures or financial performance
Cash on hand, percent of debt financed, age of plant
73
cost reduction approaches
growing service lines and optimizing the revenue cycle
74
bundle payments
various fees are bundled together and paid as one amount. Gives the provider incentive ot minimize costs inside the bundle
75
Little's Law
the relationship between arrival rate and to a system, the time a patient spends in the system, and the number of items in a system
76
Lead time
the time between placing a order and recieving it
77
holding cost
the cost of keeping good in storage for a period of time
78
ordering/set-up cost
cost of ordering or recieving goods
79
shortage cost
cost of not having inventory when it is needed
80
backorders
can not be filled when recieved but customers are willing to wait for the order to be filled
81
independent demand
generated by the customer and not the result of another good or service
82
dependent demand
results from another demand
83
Acitivity based costing
provides cost of each individual unit and then totals costs for the unit based on the actual consumption of each

AHS 403 (2 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions