Agreements

Question 1

AUP

Answer 1

Acceptable Use Policy - (AUP)

Specifies the rules governing network resource usage. This type of policy typically states what is allowed and what is prohibited and often includes information regarding the consequences of breaking the policy.

Question 2

NDA

Answer 2

Nondisclosure Agreement - (NDA)

A directive control that can help protect confidential information from being revealed to third parties by an employee or any other individual. NDAs are essentially contracts that are signed by employees or potential employees. The contracts typically state that the employee will not disclose confidential information that is revealed to the employee because of his or her duties.

Question 3

SLA

Answer 3

Service-Level Agreement - (SLA)

Formally defines the scope of support that is provided between a service provider and a customer. For example, an SLA might contain a list of the services that a service provider has agreed to provide to the customer, the hours that a technician will be available to provide support, and any other specific agreements between the two parties. SLAs are typically legally binding contracts.

Question 4

MOU

Answer 4

Memorandum of Understanding - (MOU)

A type of agreement that broadly establishes the common goals of two or more parties but does not formally outline the precise processes by which those goals will be achieved. In addition, MOUs are less strict than SLAs. However, an MOU can reference an SLA or can be the initial step in the process of establishing an SLA.