AGLS Exam 3- FLASHCARDS - Advising Others
What is the first step of advisong others?
Give a warm welcome
Who should you not let yourself get intimidated by?
Dr. Name Dropper
What should you pay attention to when advisong others?
Who you are talking to
What is the second step of advisong others?
Begin with small talk
What movie did the lecture mention when talking about breaking the ice?
John Wick 2
What was a way to give bad news to others?
The sandwich method
Do you want to assume more and make statements or ask more questions?
Ask more questions
What is the third step of advising others?
Address the issue
What question should you ask when trying to address the issue?
What can I help you with?
What is the fourth step of advising others?
Form a plan?
Will everyone who comes to you for advice, need a plan to solve their issue?
No
What is the fifth step of advising others?
Close strong. Point them in the right direction
Should you over promise and over deliver?
No. You should under promise and over deliver
What is the last question you should ask?
Is there anything else I can help you with?
