Agentforce Tools 23% Flashcards
Before activating a custom copilot action, an AI Specialist would like is to understand multiple
real-world user utterances to ensure the action being selected appropriately.
Which tool should the AI Specialist recommend?
A. Model Playground
B. Einstein Copilot
C. Copilot Builder
C. Copilot Builder
Where should the AI Specialist go to add/update actions assigned to a copilot?
A. Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tab
B. Copilot Actions page or Global Actions
C. Copilot Detail page, Global Actions, or the record page for the copilot action
A. Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tab
https://help.salesforce.com/s/articleView?id=sf.copilot_actions.htm&type=5
Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing autolaunched flow to query the information from Oracle ERP, whichis the system of record for the order fulfillment process.
How should an AI Specialist apply the power of conversational AI to thisuse case?
A. Create a Flex prompt template in Prompt Builder.
B. Create a custom copilot action which calls a flow.
C. Configure the Integration Flow Standard Action in Einstein Copilot.
B. Create a custom copilot action which calls a flow.
https://help.salesforce.com/s/articleView?id=sf.c360_a_integrate_salesforce_cdp_data_actions_with_salesforce_flow.htm&type=5
What is an AI Specialist able to do when the “Enrich event logs with conversation data” setting in Einstein Copilot is enabled?
A. View the user click path that led to each copilot action.
B. View session data including user Input and copilot responses for sessions over the past 7 days.
C. Generate details reports on all Copilot conversations over any time period.
B. View session data including user Input and copilot responses for sessions over the past 7 days.
https://help.salesforce.com/s/articleView?id=sf.copilot_setup_enhanced_event_logs.htm&type=5
The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history.
Why should the team use Einstein Copilot as the solution?
To generate relevant content when engaging with each customer
What is the primary function of the planner service in the Einstein Copilot system?
A. Generating record queries based on conversation history
B. Offering real-time language translation during conversations
C. Identifying copilot actions to respond to user utterances
C. Identifying copilot actions to respond to user utterances
https://help.salesforce.com/s/articleView?id=sf.copilot_actions_instructions.htm&type=5
An AI Specialist has created a copilot custom action using flow as the reference action type.
However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting.
What should the AI Specialist do to identify the root cause of the problem?
A. In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs.
B. Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections.
C. In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information.
B. Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections.
Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing autolaunched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process.
How should an AI Specialist apply the power of conversational AI to this use case?
A. Create a Flex prompt template in Prompt Builder.
B. Create a custom copilot action which calls a flow.
C. Configure the Integration Flow Standard Action in Einstein Copilot.
B. Create a custom copilot action which calls a flow.
Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls.
How should UC meet this requirement?
A. Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.
B. Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.
C. Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.
B. Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.
https://help.salesforce.com/s/articleView?id=sales.call_coaching_setup_insights.htm&type=5
