Administrative Medical Assisting Flashcards
Which of the following words is required in the heading of a memorandum?
Date
Which of the following converts printed matter into a form that can be read by a computer?
Scanner
Which of the following types of magazines or journals should not be in the reception area?
Physician’s professional journals.
The justification of behavior with socially acceptable reasons and the tendency to ignore the real reasons underlying the behavior is a defense mechanism. An example is, “I dieted strictly all day; therefore, it’s okay to eat a couple of candy bars later in the evening after supper.” This defense mechanism is known as
rationalization
If a caring family member asks about a patient’s treatment, the medical assistant should
provide information that has been authorized by the pt
A patient’s implied consent usually covers which one of the following procedures?
Blood test
A medical assistant made an incorrect entry into her patient’s medical record. She understands that corrections in the medical record are made by
drawing a line through the text to be corrected, writing the new information above the old, dating the new entry, and signing it.
The purpose of HIPAA security standards is to set national standards for safeguarding the confidentiality of
electronic exchange of pt information
A medical assistant wants to order boxes of 21-gauge, 1/2-inch needles. If the clinic uses four boxes weekly and supplies are ordered once every four weeks, how many boxes should she order?
16
When dealing with a seriously ill patient, you should
respond with empathy
When a patient fails to keep an appointment, the medical assistant should
document the failed appointment in the pt’s chart
Substitution of another surgeon without the patient’s consent when the patient has already received anesthesia and has no idea that a substitution has been made is called
ghost surgery
The Committee on Medicolegal Problems of the American Medical Association (AMA) has determined that patients must present evidence of four elements before negligence has been proven. Which of the following is NOT one of the four elements of negligence?
Defamation
A method of prioritizing patients so that the most urgent receive care first is called
Triage
Speaking clearly and articulating carefully during telephone conversations is referred to as
enunciation
Self-esteem, prestige, love, safety, and survival are components of the humanistic hierarchy of needs developed by which of the following psychologists?
Maslow
In the absence of the employing physician, a medical assistant determines that a patient needs a prescription drug and dispenses the wrong drug from the physician’s supply. The performance of this totally wrongful and unlawful act is known as
malfeasance
The method used to accommodate appointments for minor emergencies in the physician’s office is to
leave unassigned slots in the appointment schedule.
Which of the following is an appropriate responsibility for the medical assistant when assisting the physician with a surgical procedure?
Ensuring that there is a signed pt consent form on file
The avoidance of confronting a personal problem or reality by acting as if the problem or reality never existed is a defense mechanism known as
denial
Under this doctrine, physicians are legally responsible for the acts of their employees when they are acting within the scope of their duties or employment
respondeat superior
Which of the following is the best method of interacting with an angry patient in the reception area?
invite the pt into a room out of the reception area
An example of a medical assistant illegally practicing medicine is
giving advice on a pt condition
When patients arrive at the physician’s office, medical records should not be found lying on the reception desk in view of patients signing in or approaching the desk. Avoiding this situation prevents violation of regulations established by the
HIPAA
Which one of the following represents the statistical characteristics of human populations (as in date of birth, address, telephone number, occupation, place of employment) used for identification?
demographic
Medicare pt’s treated by a non-participating physician
are responsible for a portion of the fee
The term “total permanent impairment” means that the patient
is unable to perform previous occupational duties
Where are the diagnosis codes found that are descriptive of the disease or condition presented by the patient?
ICD
Medical records in this medical office are filed via terminal digit order. Arrange the following medical record numbers in terminal digit order from the lowest to the highest. Select the correct terminal digit order sequence.
(1) 06 14 06
(2) 06 06 06
(3) 06 05 06
(4) 05 01 06
(4), (3), (2), (1).
Claims for Medicaid patients enrolled in a managed care plan are paid according to what fee schedule?
Capitated
Which of the following terms describes calling an insurance carrier to determine if medical procedures are covered under a patient’s health insurance policy?
Precertification
The routine waiving of co-payments
is against federal guidelines
Which of the following is the correct way to write the first line of an inside address in a letter to Susan Martin, a pediatrician?
Susan Martin, MD
If a physician accepts payment from another physician solely for the referral of a patient, both are guilty of
fee splitting
A written authorization by the patient giving the insurance company the right to pay the physician directly for billed services is known as the
assignment of benefits
The Controlled Substances Act is a United States law that regulates controlled drugs. The law is administered by the Drug Enforcement Administration (DEA). Which of the following is a responsibility of the medical assistant in the medical setting when dealing with controlled substances?
Reporting loss or theft of controlled substances
A patient should be advised to bring an insurance card to each appointment for which of the following reasons?
To identify changes in the insurance coverage
Which of the following is a scheduling system wherein patients with similar problems are booked consecutively?
Clustering
The physician informs the medical assistant that they will no longer treat a patient who refuses to follow their medical advice and treatment plan. The procedure that the medical assistant should follow is to
send a letter of formal withdrawal to the pt by certified mail, return receipt requested
A military medical insurance plan that is administered by the government is
TRICARE
According to the Patient Care Partnership (formerly the Patient’s Bill of Rights), which of the following is a patient right?
to expect continuity of care
The purpose of the Good Samaritan Act is to protect healthcare providers rendering First Aid from
civil and criminal liability
Medicare Part B covers
prescription medical equipment
Which type of listening is highly recommended for health care providers and patients in communicating needs? It involves participation in a conversation with another by means of repeating words and phrases or giving approving or disapproving nods.
active listening
Accepting assignment on a Medicare claim means that the physician is compensated
80% of approved amount
When making travel arrangements for the physician to attend a medical seminar or convention, the medical assistant should provide the physician with details of the entire trip, including dates and times of arrival and departure, flight and hotel confirmation numbers, and other details all in one document. This detailed description is called
an itinerary
In some states, a minor is legally unable to make treatment decisions with limited exceptions. Under what circumstances would a patient such as Jane Doe, a 16-year-old minor, suffering from cancer, be allowed to refuse continued chemotherapy treatments?
Being an emancipated minor
Which of the following is a type of tickler file?
Chronological
Claims with a signed assignment of benefits are paid to the
physician
Workers’ Compensation insurance provides benefits for
occupational injuries
To comply with Medicare guidelines, the physician must write off which of the following charges if not covered by Medigap?
disallowed charges
Which of the following is an example of insurance abuse?
Submitting a claim for a procedure that is not medically necessary
The law requires which one of the following to be reported to the appropriate authorities?
suspected child abuse
The policy describing a period of non-coverage for conditions diagnosed before the issuance of an insurance benefit plan is called
a pre-existing conditions waiver
Positioning or sitting behind a desk communicates the message of
authority
The medical assistant develops a matrix or a template prior to creating the physician’s schedule in order to
block out time slots when the physician is not available to see pt’s
