Administrative Exam Quiz #20

Question 1

The process of arranging a series of printed pages is called?

Answer 1

Collating

Question 2

The most important part of preparing correspondence

Answer 2

Proofreading

Question 3

A daily log should be kept of all

Answer 3

Incoming telephone calls

Question 4

Incoming mail should be sorted and

Answer 4

Date stamped

Question 5

The preferred way to send valuable items by mail

Answer 5

Registered mail

Question 6

Termination of care letters should be sent by

Answer 6

Certified mail/ return receipt

Question 7

System for leaving messages which can be retrieved later

Answer 7

Voice mail

Question 8

Cancelled appointments should be noted in the

Answer 8

Patient chart

Question 9

A method of maximizing appointments time

Answer 9

Wave scheduling

Question 10

The appointment schedule can be used as a

Answer 10

Legal record

Question 11

A useful telephone service for a physician with 2 offices

Answer 11

Call forwarding

Question 12

On a multi line telephone the line In Use will be indicated by

Answer 12

Steady light

Question 13

To best utilize the appointment schedule set aside time for

Answer 13

Call backs

Question 14

An important way to make the patient feel comfortable

Answer 14

Warm greeting

Question 15

Missed appointments can be reduced by

Answer 15

Calls to confirm appointments

Question 16

Patients should be notified of any

Answer 16

Unusual delays

Question 17

Having the patients chart at hand is necessary when

Answer 17

Scheduling procedures

Question 18

First come first served method of appointment scheduling

Answer 18

Open hours

Question 19

Stating names within another patients hearing could be a

Answer 19

Breach of confidentiality

Question 20

Information may be sent rapidly by using a

Answer 20

Fax machine