Administrative Flashcards
Do we yield for our guests?
Yes
What are the two questions we ask walking our guests to tables?
- Have you dined with us before?
- Are we celebrating anything?
What is our allergy protocol? When do we ask for allergies and/or sensitivities?
- Ask allergies w/ drink order
- Is CC okay?
- Tell expo and manager (to confirm order is okay)
- Ring in allergy properly
- Manager delivers food
How do we ring in items that need to be remade?
click on item > repeat > modify > refire
What is the policy on smoking/drinking?
no smoking, 2 drinks on full day off
What is included in part of your uniform?
Cowfish shirt, black pants, black socks, non-slip shoes, apron, $20 bank, wine key
What is the address and phone number?
704-365-1922
4310 Sharon Rd (28211)
Who are the owners?
Allen Springate
Marcus Hall
What do you do if you see a spill on the floor?
Stay there, ask for help cleaning it up
What is proper allergy procedure?
ask, ask expo and manager, ring in properly, manager delivers food
Who can take a takeout order?
anyone
Do we deliver?
through Doordash and Chow now
What is the proper greeting when answering the phone?
uhhh no one answered this…
“Welcome to cowfish, this is [name]. How can I help you?”
What does a full restroom
check entail?
General cleanliness, paper towels, toilet paper, soap dispensers, surfaces clean
What are the words to the birthday song?
This is your birthday song, it doesn’t last that long, and now we hit the gong
