Administration and Supervision Flashcards
A major advantage of a bureaucratic organizational structure is its ability to:
Manage large groups of people more efficiently
Also known as task leadership, this leadership style prioritizes the accomplishment of tasks within established deadlines:
instrumental leadership
The primary instrumental task of supervision is:
Getting the work done
A large multi-service agency develops a new organizational chart. The most probable appearance of the chart will be:
A regular pyramid to reflect authority relationships
The role of an executive director of a professional organization frequently causes special dilemmas. At times, the complexity of the dual roles of administrator and professional played by a director results in the development of institutionalized role conflict. The conflict can usually be resolved by:
Appointing an administrator who combines a professional education with managerial skills
In supervision, when the supervisor uses the idea of “one good question deserves another,” he is playing the game of:
abdication
(failure to fulfill a responsibility or duty)
In the informal organization of a social work agency, one would not expect to find
1. Mutual assistance
2. Social ranking
3. Consensus
4. Printed communication
The correct answer is 4.
Informal structures do not rely on the more formal mechanisms for communication, Thus, a social group is unlikely to send an interoffice memo with a lunchtime agenda for discussion.
The director of a large agency wants to stimulate loyalty and commitment to client service. She wants to promote positive staff morale and encourage staff to go beyond ritualized service to clients. The best method for accomplishing these goals would be to:
Emphasize staff development to provide a sense that the agency is concerned about professional growth.
Expert power refers to:
knowledge
Referent power suggests a power based on:
a relationship with another
