Admin Trail - Beginner

Question 1

Users can get Salesforce1 in all of the following ways except:
A. As a mobile browser app that runs in supported browsers.
B. As a downloadable app from Google Play.
C. As a downloadable app from www.salesforce.com.
D. As a downloadable app from the Apple App Store

Answer 1

C. As a downloadable app from www.salesforce.com.

Question 2

The Salesforce1 user interface includes all of these key elements except:
A. Feed
B. Action bar
C. Navigation menu
D. Widgets page
E. Record view

Answer 2

D. Widgets page

Question 3

The Salesforce1 navigation menu can contain all of the following items except:
A. Tasks
B. Events
C. Today
D. Activate user

Answer 3

D. Activate user

Question 4

When the Smart Search Items menu item is added to the navigation menu, what can users do?
A. Enter special search terms.
B. Access all supported objects that they have permission to use, as well as recently searched objects in the Recent section.
C. Customize the objects that appear in the navigation menu.

Answer 4

B. Access all supported objects that they have permission to use, as well as recently searched objects in the Recent section.

Question 5

How do you customize the Salesforce1 navigation menu for your mobile users?
A. For each object, specify the menu layout in the page layout editor.
B. Specify the menu layout in user profiles.
C. On the Mobile Navigation page, add items from the Available list or remove items from the Selected list.

Answer 5

C. On the Mobile Navigation page, add items from the Available list or remove items from the Selected list.

Question 6

What are some best practices to promote a successful Chatter rollout and ongoing success?
A. Use cases that describe the business needs.
B. Executive sponsorship.
C. Videos and user guidelines.
D. Pre-launch communication plan.
E. All of the above.

Answer 6

E. All of the above.

Question 7

What is NOT a step you should take to prepare for a profile-based rollout of Chatter?
A. Contact Salesforce to have the feature enabled.
B. Create a Chatter sharing rule.
C. Review all profiles and permission sets.
D. Determine which users need access.

Answer 7

B. Create a Chatter sharing rule.

Question 8

When is the best time to turn on Chatter?
A. First thing Monday morning, to get people’s attention.
B. On the last sales day of the month, when it’s needed most.
C. After hours, to minimize disruption.
D. During the holidays, when no one is around.

Answer 8

C. After hours, to minimize disruption.

Question 9

It’s a good idea to meet with key business stakeholders to plan your Chatter rollout because:
A. They can help you identify high priority use cases, and their support is important.
B. They know the best way to administer Salesforce.
C. They need a list of steps to turn on Chatter permissions for their teams.
D. It’s not necessary to meet with them; adoption will occur naturally.

Answer 9

A. They can help you identify high priority use cases, and their support is important.

Question 10

When a user requests a report, what should you do?
A. Ask follow-up questions, to get all the requirements.
B. Document the user’s requirements.
C. Map the user’s requirements to report criteria.
D. All of the above.

Answer 10

D. All of the above.

Question 11

You can control access to report folders based on:
A. Permissions, roles, and public groups.
B. Public groups, organization-wide defaults, and IP restrictions.
C. Password settings, permissions, and user settings.
D. All of the above.

Answer 11

A. Permissions, roles, and public groups.

Question 12

When you specify a single running user of a dashboard, that user:
A. Is the only one who can post a snapshot of the dashboard to Chatter.
B. Determines which data is displayed on the dashboard, due to the user’s security settings.
C. Must be the same person who created the report.
D. Must have the ‘View All Data’ permission.

Answer 12

B. Determines which data is displayed on the dashboard, due to the user’s security settings.

Question 13

Which of the following customizations is safe to create in your production organization?
A. Add a master-detail relationship.
B. Add a dashboard.
C. Delete a custom object.
D. Change a field type from text to numbers.

Answer 13

B. Add a dashboard.

Question 14

If you deploy a workflow rule in production before testing it in a separate environment, which of the following can happen?
A. Your rule could update records incorrectly.
B. Your rule might not work as intended.
C. Your rule could create unnecessary records.
D. All of the above.

Answer 14

D. All of the above.

Question 15

What’s the correct order for the three main stages of a good change management system?
A. Test, build, and deploy.
B. Deploy, test, and build.
C. Deploy, build, and test.
D. Build, test, and deploy.

Answer 15

D. Build, test, and deploy.

Question 16

You’re working in an Unlimited Edition organization where changes are made in production. Which of the following reasons makes the best case for adopting the use of a sandbox?
A. We can protect our data by building and testing in a separate environment.
B. It’s faster than coding in production.
C. We can save money by skipping the sandbox.

Answer 16

A. We can protect our data by building and testing in a separate environment.

Question 17

Which of the following isn’t a benefit of using change sets?
A. You can migrate metadata in the cloud without bringing down XML files to a local computer.
B. Point-and-click deployment is easier than Ant or Force.com IDE.
C. You can transfer user licenses from sandbox to production.
D. You can find and add dependent components easily.

Answer 17

A. You can migrate metadata in the cloud without bringing down XML files to a local computer.
C. You can transfer user licenses from sandbox to production.

Question 18

What kind of sandbox is best for final staging before production?
A. Developer
B. Developer Pro
C. Partial Copy
D. Full Copy

Answer 18

D. Full Copy

Question 19

Which is the best way to discover how many sandboxes are available for your organization?
A. In your production organization, search for ‘Sandbox’ in Setup search.
B. In your sandbox, search for ‘Sandbox’ in Setup search.
C. Call Salesforce Customer Support.
D. Review your service agreement.

Answer 19

A. In your production organization, search for ‘Sandbox’ in Setup search.

Question 20

How do you create a sandbox?
A. Call Salesforce Customer Support.
B. Click Sandboxes in the Setup menu.
C. Expose the Sandbox tab in Customize My Tabs.
D. The Home tab.

Answer 20

B. Click Sandboxes in the Setup menu.

Question 21

What would you do to ensure that sensitive data isn’t copied to your Full Copy sandbox?
A. Create a sandbox data template, and then specify it when creating the sandbox.
B. Delete all sensitive data as soon as it’s in the sandbox by using a data template.
C. Rely on sharing and permission rules to protect sensitive data in a sandbox.

Answer 21

A. Create a sandbox data template, and then specify it when creating the sandbox.

Question 22

Which of the following isn’t a benefit of using change sets?
A. Creating a change set helps you identify missing components.
B. Validating a change set auto-corrects errors.
C. You can use the change set more than once, saving time if you have many iterations or a large set of changes.
D. You can validate your change set before deploying.

Answer 22

B. Validating a change set auto-corrects errors.

Question 23

Deploying changes from sandbox to production using change sets is a four-step process. Which of the following isn’t one of the steps?
A. Authorize deployment connections in sandbox.
B. Create an outbound change set in sandbox.
C. Upload the change set from sandbox to production.
D. In production, validate the inbound change set (optional), and then deploy it.

Answer 23

A. Authorize deployment connections in sandbox.

Question 24

Which of the following isn’t a benefit of validating an inbound change set before deploying?
A. Receiving change sets in advance, and then deploying at your convenience.
B. Learning if the deployment will be successful before actually deploying.
C. Automatically adding any missing components during validation.

Answer 24

C. Automatically adding any missing components during validation.

Question 25

Which of the following isn’t a component of a governance framework?
A. Agile Methodology
B. Design Standards
C. Release Management
D. Center of Excellence

Answer 25

A. Agile Methodology

Question 26

How does a center of excellence improve velocity?
A. Ignores user input in order to focus on internal goals.
B. Channels all changes through IT.
C. Everyone understands the business priorities.
D. Keeps best practices on a need-to-know basis.

Answer 26

C. Everyone understands the business priorities.

Question 27

Which of the following is an example of a design standard that applies to Salesforce?
A. Consistently using the Description field.
B. Enabling SAML.
C. Editing a page layout.

Answer 27

A. Consistently using the Description field.

Question 28

A Lightning Page is:
A. A compact, configurable, and reusable element.
B. A custom layout for creating pages in Salesforce1.
C. The new name for a Salesforce page layout.
D. A page you can access via a customer community.

Answer 28

B. A custom layout for creating pages in Salesforce1.

Question 29

What can you build with the Lightning App Builder?
A. At-a-glance, dashboard-style apps.
B. Apps optimized for a particular task.
C. Simple, single-page apps with drill-down capability.
D. All of the above.

Answer 29

D. All of the above.

Question 30

Actions on a Lightning Page allow you to:
A. Send email, create a task, and create or update records.
B. Send email and delete or clone records.
C. Clone records, add users, and assign permissions.
D. Send email, send outbound messages, and launch a flow.

Answer 30

A. Send email, create a task, and create or update records.

Question 31

What is a community?
A. Just a marketing tool
B. An application for making an online forum
C. A group joined by shared interests
D. A system working in isolation of the org

Answer 31

C. A group joined by shared interests

Question 32

What is an advantage of a community built using the Salesforce Community Cloud?
A. Siloed information
B. Integrated data
C. Isolated processes
D. Integration across different orgs

Answer 32

B. Integrated data

Question 33

Which Salesforce features can you use to supercharge your community?
A. Service Cloud
B. Sharing models
C. Salesforce Knowledge
D. All of the above

Answer 33

D. All of the above

Question 34

What elements do you need to know before setting your community’s goals?
A. Audience
B. Use cases
C. Factors affecting internal stakeholder buy-in
D. All of the above

Answer 34

D. All of the above

Question 35

How do you measure the success of your community?
A. Number of daily unique visitors
B. Number of messages sent between customers
C. Depends on the community’s goals
D. Decrease in the support organization’s spending budget

Answer 35

C. Depends on the community’s goals

Question 36

Erica, the community manager at Cloud Kicks, is defining the audience for the company’s partner sales community. Which internal stakeholders does she engage in this exercise?
A. Marketing
B. Product management
C. Sales
D. All of the above

Answer 36

D. All of the above