Admin Supervision Flashcards
- You have the responsibility of making a big decision, and you would like to get some group input.
Of the following, it is most important that you:
a. make sure everyone in the group has a chance to speak
b. make It clear whether you will abide by their sugges-tions, or whether you just want to hear these suggestions to help you arrive at a possible solution
C. wait until everyone has spoken before silently deciding whether to consider their ideas
d. use good problem-solving techniques during the meeting
B
An employee you supervise is extremely competitive, very abrasive. The other employees in your unit are very resentful of this employee, who often” shows them up” with a very high quality of his work.
 Of the following, it would be best if you:
A. Let him know that, while you appreciate your concern and attempt to produce high quality work, ability to get along with others and work, as a team is just as important as technical ability.
B. Ignore the situation, since his work is there such high quality.
C. let him know that, although you appreciate the high quality of his work, you can’t help, but get irritated by some of his behavior
D. Try to understand why he’s acting the way he is.
A
Which one of the following statements is least accurate?
A. Most workers want to satisfy physical, social, and personal needs.
B. His supervisor can have a significant impact upon employees personal life.
C. Supervisors who emphasize getting to know the needs of their employees are not using your time wisely.
D. Most workers want responsibilities I can handle, results, I can demonstrate, and recognition for what they accomplish.
C
I believe that many of the problems I encounter were problems, a fit with informal organization. My peers and supervisors were able to perceive me as being able to perform the job at the company hired me for. The reaction to me was disbelief. I was out of the “place “ normally filled with Black people in the company; and since no black person had perceive me successfully, it was easy for my antagonist to believe I was an adequate, and to act as if I were.
-a black manager on his experience in the early 1960s
Which one of the following statements best supports the above passage?
A. Informal organization is off and be on the supervisors best effort to control it.
B. Expectations can significantly affect behavior and perceptions.
C. In formal organizations wheeled little power.
D. In formal organizations are very powerful.
B
You are the manager of a large unit of 50 employees. Jane, a typist in the unit, comes to you with a complain about her supervisor, MarIe. Marie is a program analyst who transferred to your unit last year. Jane, a very good and reliable worker, tells you that Marie has been taking up a lot of the secretaries and other workers Time by talking with them a great deal of a project she is working on. Gene said she realize that Marie is insecure about her work and there’s a lot of support, but her behavior is causing some disruption. Because you are Marie supervisor, she has to interview.
Of the following choices, it would be best if you:
A. Went over Marie’s personal records for clues of poor performance, and then discuss the situation w
B. Told Gene she should’ve gone directly to Marie to discuss the problem instead of coming to you.
C. Ask jane for more proof.
D. Called Marie in to ask her how she is doing, and asked if you could do anything to make her feel more comfortable on the job.
A
All of the following are common problems, faced by new supervisors, except:
A. Difficulty and making decisions because of the fear of making a mistake.
B. Spending too much time, procrastinating, or collecting data before making a decision.
C. Success in delegating work.
D. Succumbing to waves of inertia because of fear.
C
You’ve just been appointed supervisor of a large unit of 30 employees. Do you really notice there’s a sort of an “caste system“ in the office, which runs a Long salary grade lines. Although it is in their description, certain employees are not allowed to answer the phone when it rings. They must wait for the high-grade employee to answer it. The slightly high grade employees have a number of privileges, and also get to decide things like when the blind should be open. There’s a great deal of divisive Ness in the unit.
Of the following, it would be best if you:
A. Waited, at least a month before taking any sort of actions in order to acquire more
B. Have a staff meeting as soon as possible to discuss the situation
C. As the former supervisor why things have gotten to the stage.
D. Slowly, but firmly begin changing policies.
D
Wilbur Post seems allergic to detail. He thinks of himself as a man of action who gets right to the heart of issues, and very often he does. He has his work early, but occasionally it needs to be redone because of key details have been overlooked. Wilbur is a very valuable, intelligent employee, who has a lot of enthusiasm. You’ve noticed, however, that his enthusiasm for undertaking new project, sometimes get in the way of his follow through
If you were Wilbur supervisor, which of the following do you feel would be the best way to handle the above situation?
A. Whenever possible sign of coworker, who is good at handling details to work on projects with Wilbur
B. Discuss the matter honestly with Wilbur, and order him to change his work habits.
C. Anonymously send Wilbur an article on the importance of attention to detail and follow through.
D. Discuss the matter honestly, with Wilburn ask him to establish work goals.
A
You supervise a small unit of five employees. The day before you were about to leave for a much needed and well deserve two week vacation abroad, the most competent worker ask you to speak privately. Thank you employee tells you that she’s just been offered a better paying job with another organization. She is the employee who has been in the unit the longest and there’s a great deal, available information of procedures and tasks that the other employees don’t know there has been talk for a while of upgrading her position.
Of the following, it would be best if you:
A. Sincerely stated that you don’t want to stand in her way, congratulate her, and let her know that you’ll miss her very
B. Change procedures so that never again with so much expertise be left. Just want to play
C. Discuss the matter fully with the employee, and if she wishes to stay with your unit, assure her that you would instructor replacement supervisor to me, leaving in the process of upgrading her.
D. Discuss the matter with the employee, letting her know how Robert, she is, then ask her to stay long enough to train someone fully before she leaves.
C
Or control systems are designed under the apparent assumption that a 90% of the people are lazy no doer Wells, just waiting to lie, cheat, steal, etc. we demoralized the 95% of the work force who do act like adults by designing systems to cover or tails against the 5% really are bad actors
-General Motors manager
The supervisor who believe the above statement would most likely:
A. Give employees more discretion and performance tasks.
B. Supervise employees very closely.
C. Supervise problem employees more loosely than other supervisors would
D. Give employees less discretion in performing tasks.
A
Had a staff meeting, and other supervisor made a comment that you felt was very critical of your department. You are about to meet with him and his office.
Of the following, it would be best if you said:
A.“I really didn’t appreciate the comment you made about my department during the staff meeting.”
B.“That sure was an interesting staff meeting. I learned a lot. How about you?”
C.” I was concerned about your comments of my department this morning. Do you have any suggestions on how I might improve things? “
D.“I was interested in what you had to say today in the staff meeting. I feel some of your remarks are critical my department, I’d like to talk with you about them. “
D
Which one of the following would not be considered an example of subtle discrimination against employee who is a protected class member?
A. Supervisor, protect a protected class member by never giving negative feedback and by giving easy assignments.
B. His supervisor asked a highly respected protected class member in the unit to talk about with a Hispanic employee about a performance problem.
C. And supervisor treats, blackmail clues with more respect and she treats white male employees.
D. His supervisor shares important information much more with male employees then with female employees.
C
