Admin Bootcamp

Question 1

Inline editing updates the field when 1. field is saved/updated. 2. record is saved/updated. 3. return key is pressed. 4. none.

Answer 1

2. record is saved/updated

Question 2

If a company opts to use Custom Fiscal Years, they can’t use the standard fiscal year option. T or F

Answer 2

True

Question 3

Which of the following is not a standard object? 1. opportunities 2. solutions 3. job applications 4. accounts 5. campaigns

Answer 3

3. job applications

Question 4

Which of the following are part of the service cloud offering? choose 2. 1. opportunities. 2. knowledge. 3. entitlements. 4. campaigns. 5. quotes.

Answer 4

2 and 3

Question 5

Which of the following are controlled by Locale Settings. Choose 4: 1. data formats 2. time formats. 3. time zones. 4 language. 5. name order. 6. number formats

Answer 5

1. data formats, 2. time formats, 5. name order, 6. number format

Question 6

if the company locale is set to US english, all users will have a locales of US english and this cannot be changed. T or F

Answer 6

False

Question 7

if your company’s fiscal year follows the gregorian calendar, you must use custom fiscal years

Answer 7

false

Question 8

in order to enable multi-currency features in salesforce, you must: 1. check the enable multi-currency checkbosx in company information and contact salesforce.com. 2. check the enable multi-currency checkbox in your chatter profile. 3. operate your business in at least 2 different countries. 4. you cannot enable this feature once you’ve implemented salesforce.

Answer 8

1, check the enable multi-currency checkbox in company information and contact salesforce.com

Question 9

which feature effectively allows you to “lock” the converted amount on closed opportunities? 1. locale 2. company profile 3. multi-currency 4. advanced currency management 5. none of the above

Answer 9

advanced currency management

Question 10

which of the following are true about UI settings? pick 2: 1. they are global settings that apply to all users. 2. they are set for certain profiles. 3. they are typically turned off by default and must be turned on by the Sys Admin. 4. users can opt to turn certain user interface settings off.

Answer 10

1. they are global that apply to all users. 3. they are typically turned off and must be turned on by sys admin.

Question 11

Which of the following are true about List Views? (3) 1. save list views for future use 2. specify which groups of users have access to the list view. 3. print list views. 4. follow records and view related chatter posts. 5. export list view data to excel. 6. all of the above.

Answer 11

1, save list views for future use. 2. specify which groups of users have access to the list view. 3. print list views.

Question 12

a _____ defines a collection of settings and permissions that determines what users can see in the UI and what they can do. 1. role 2. chatter feed 3. profile 4. company profile

Answer 12

PROFILE

Question 13

which of the following is not a standard profile? (3) 1. system admin, 2. read only 3. marketing director 4. partner portal user 5. standard admin

Answer 13

3, 4, 5

Question 14

a user with a chatter free user profile has access to records in SF such as Accounts and Contact. T or F

Answer 14

F

Question 15

standard profile permissions can’t be edited. T or F

Answer 15

T

Question 16

system admins can modify tab settings for custom profiles with the following values (3) 1. private 2. Public read only 3. default on 4. default off 5. tab hidden 6. read only 7. visible

Answer 16

3. default on, 4. default off, 5. tab hidden

Question 17

if a user leaves your company, the system admin should do the following to prevent future access to the SF org: 1. delete their user record 2. de-activate their user record 3. delete any accounts or contacts owned by that user 4. none of the above

Answer 17

2. de-activate the user record

Question 18

An active user record consumes a license. T or F

Answer 18

true

Question 19

a system admin can set password policies to lock users out of the SF org if they exceed a certain number of failed login attempts. T or F

Answer 19

true

Question 20

when a user record is deactivated, the following are true: (2). 1. the user can no longer log into the SF application. 2. the user’s profile is automatically changed to the Read Only standard profile 3. the user’s license is released and can be assigned to another user. 4. the user is removed from all meeting invitations related to SF records

Answer 20

1. the user can no longer log into the SF app. 3. the user’s license is released and can be assigned to another user.

Question 21

where can a system admin go if they are trying to determine why a user can’t login to SF? 1. login history related list on the users record. 2. user’s profile 3. manage users/login history 4. call SF support

Answer 21

1. login history related list on the user’s record

Question 22

what should a system admin use to disable an application for a group of users? 1. sharing rules 2. web tabs 3. page layouts 4. profiles 5. roles

Answer 22

4. profiles

Question 23

To prevent a user from logging into the Salesforce org outside normal business hours, the sys admin would do this in 1. the user record 2. the user’s profile 3. network settings 4. the role hierarchy 5. none of the above

Answer 23

2. user’s profile

Question 24

If a user tries to login outside the IP range specified in their profile, the result will be: 1. they will be logged in as normal 2. they will have to reset their password 3. they will be prompted to activate their computer. 4. they will be denied access 5. none

Answer 24

4. denied access

Question 25

when a user logs in the first time to Salesforce, the following takes place (check all that apply) 1. a cookie is placed in their browser 2. pop ups are automatically disabled 3. they are sent confirmation in the post. 4. they are prompted to answer a security question

Answer 25

1. a cookie is placed in their browser

Question 26

the system admin needs to prevent telesales teams from logging into SF outside of the office; how will he/she do this? 1. there is no way to do this 2. setup/security controls/network access and specify the team’s range of IP addresses 3. add the range of IP addresses to the team’s profiles 4. contact salesforce.com as this feature must be enabled

Answer 26

3. add the range of IP addresses to the team’s profiles

Question 27

permission sets can replace the need for profiles

T or F

Answer 27

F

Question 28

only 1 permission set can be assigned to a user. T or F

Answer 28

F

Question 29

used to set the default levels of access for users to records they do not own. 1. organization wide defaults 2. role hierarchy 3. profiles 4. sharing rules 5. manual sharing

Answer 29

1. Org Wide Defaults

Question 30

if a user has public read-only access to records (that he or she does not own(, the following are true (pick 3) 1. the user can view the record but not edit it 2. the user can view and delete the record, but not edit it 3. the user can change the owner of the record 4. the user can search for the record 5. the user can report on the record

Answer 30

1. user can view but not edit, 4. user can search for the record, 5. user can report on the record

Question 31

if there are any users in the org that shouldn’t have view access to account records, the OWD for Accounts should be set to: 1. public read only 2. public read/write/transfer 3. private 4. none of the above

Answer 31

3. private

Question 32

in a private sharing model, the following can be used when role hierarchy alone isn’t sufficient when providing record access to users. (pick 3) . 1. forecasting 2. sharing rules 3. manual sharing 4. teams (account, sales, and case) 5. apex triggers

Answer 32

2. sharing rules, 3. manual sharing, 4. teams

Question 33

criteria-based sharing rules allow administrators to share records based on field values rather than record ownership. T or F

Answer 33

T

Question 34

Public groups can be used to simplify the creation of sharing rules for Admins. T or F

Answer 34

T

Question 35

Public groups can be any combination of other public groups, users, roles and ______ 1. profile 2. roles and subordinates 3. managers 4. none of the above

Answer 35

roles and subordinates

Question 36

sales reps at AW Computing need assistance from product managers when selling certain products. product managers do not have access to opportunities but need to gain access when assisting on a specific deal. how can the system admin accomplish this? 1. notify the PM using oppty update reminders. 2. use simlar opptys to show opptys related to the PM. 3. enable accoutn teams and allow users to add the PM 4. enable oppty teams and allow users to add the PM

Answer 36

4, enable oppty teams and allow users to add the PM

Question 37

manual sharing allows admins to grant one-off access to individual records; users cannot grant this access even if they own the record. T or F

Answer 37

F

Question 38

who can manually share records? 1. record owner, 2. record owner manager 3. record owner manager’s manager 4. sys admin 5. all of the above 6. none

Answer 38

5, all of the above

Question 39

if field level security prevents a user from viewing the Credit Card field on the oppty record, the user will also be prevented from seeing this field where? 1. related list 2. in search results 3. in reports 4. in list views 5. all of the above 6. none of the above

Answer 39

5, all of the above