Admin

Question 1

Outline 2 duties of admin assistant

Answer 1

1. an admin assistant duty is working at reception and dealing with visitors
2. Another admin assistant duty is sending emails to or from customers, suppliers and employees.

Question 2

Outline 2 skills or qualities an admin assistant should have

Answer 2

1. Admin assistant should have numeracy skills
2. Admin assistant should have a good time keeping

Question 3

Describe 2 other features of good customer service

Answer 3

1. A company can provide good customer service if they hire staff with customer service experience so they know what their is to come
2. another way they can provide good customer service is dealing with complaints

Question 4

Explain 2 benefits of a good customer

Answer 4

1.The company should satisfy customer so that customers will return and recommend to other people.

2. The company should have happy staff that this means that the staff will try their hardest if the organisation has a good reputation.

Question 5

Describe 2 features of the health and safety 1981

Answer 5

One feature is that employers should keep a record of all incidents so they know what has happened

Another is that employers must provide a well stocked first aid box incase theirs accidents

Question 6

Describe 2 features of the fire precautions 1995

Answer 6

One feature is that must provide firefighting equipment just Incase a fire starts

Another feature is that employers must have regular fire drills so that they know what to do from experiencing

Question 7

Describe 2 features of the health and safety 1992

Answer 7

One feature is to have an eye test if requested since being on the screens

Another feature is to have regular breaks so that you don’t get too tired easily