Adding Processes to Stages Flashcards
1
Q
What is a step?
A
An action that may be taken to resolve a case
2
Q
Can a step be defined as a sub-case?
A
Yes
3
Q
<p>
| What are the three things a step can represent?</p>
A
<p>
| 1. Single step assignment 2. Multi-Step Process 3. Case</p>
4
Q
What is a Single Step Assignment?
A
One discreet act performed by one end user; A green box
5
Q
What is a Process?
A
A collection of actions taken by a multiple users, PRPC or an external system
6
Q
Are you able to switch back from a Process or Sub-case to a Single Step Assignment?
A
No
7
Q
By default how are steps executed within a stage?
A
Sequentially from top to bottom
8
Q
What are the options for execution of steps?
A
- Upon stage entry
- Upon completion or skip of previous step
- On a condition
