Activity No 4

Question 1

1/ What is the listening paradox? #act 4

Answer 1

b. Active listening which includes attention, focus and eye contact.

Question 2

2/ What words would you associate with feedback? #act 4

Answer 2

a. Active, comment, response and warning.

Question 3

3/ What are the two zones in Pruitt’s (2009) conflict spiral? #act 4

Answer 3

b. Overt and Covert

Question 4

4/ Conflict management is? #act 4

Answer 4

a. Managing conflict for a win/win resolution.

Question 5

5/ When would you use a closed question? #act 4

Answer 5

c. To test information

Question 6

Q1. Describe the Johari Window Model and its uses and benefits.

Include the diagram

Answer 6

a/ This is a model for understanding communication interactions.

It works by categorising our interactions into:

– the extent to which we seek or feedback from others

– the extent we are willing to give feedback about ourselves.

b/ This can be used for individuals or organisations.

Question 7

Q2. a/ What is the term “win-win” mean in negotiation?

b/ Also what di te following acronyms stand for TOS; BATNA; WATNA; OS

Answer 7

a/ The term “win-win” mean both sides win. The aim of “win-win” negotiation is to find a solution that is acceptable to both parties, and leaves both parties feeling that they’ve won.

b/

TOS: The Other Side

BATNA: Best Alternative To A Negotiation Agreement.

WATNA: Worst Alternative To A Negotiation Agreement.

OS: Our Side.