Activities

Question 1

What are the two types of activities in Salesforce?

Answer 1

Tasks and Events

• tasks are like sticky notes or members of a to-do list - they have a set due date or time that they need to be completed by and serve to give users reminders of what they need to accomplish
• events have a set start and end time and include activities such as meetings and conferences

Question 2

How do we create a multiday event?

Answer 2

• we can create multiday events by simply creating a new event with the start and end time more than 24 hours apart

Question 3

What is the difference between Public and Resource Calendars?

Answer 3

• public calendars are generally used for department or company-wide events such as meetings or social events
• resource calendars are used to denote the availability of shared resources, such as conference rooms
• once we’ve created a calendar, we’ll be able to choose the users and groups within our org who have access to the calendar and their level of access