Active Listening Skills

Question 1

Putting yourself in the shoes if other person so that you can see what he/she sees and feel.

Answer 1

Empathy

Question 2

Seven Active listening skills

Answer 2

Attending
Bracketing
Leading
Reflecting content
Reflecting feeling
Reflecting non-verbal behavior 
Probing

Question 3

Refer to the way in which a person use his/her body to communicate message non verbally that “ im listening to you” “im paying attention to you”

Answer 3

Attending skills

Question 4

Communicate the message that one is not interested in what the other is saying

Answer 4

Lean backwards
Looking away from the patient
Crossing one’s arms

Question 5

Six Attending skills

Answer 5

Lean forward 
Open stance
Voice of compassion
Eye contact
Relax 
Sit at an angle

Question 6

Setting aside your personal feelings and thoughts and judgements temporarily so that there will be space in their minds and in their hearts to hear what the patient is really saying

Answer 6

Bracketing

Question 7

Open invitation made by doctor for the patient to talk about anything that he/she wishes

Answer 7

indirect lead

Question 8

Tell me more of what you are afraid off

Answer 8

Direct lead

Question 9

What can i do for you?

Answer 9

Indirect lead

Question 10

This skill requires that questions are ask in order to elicit more indormation

Answer 10

Probing