Active Listening Flashcards
1
Q
active listening
A
provides feedback to the speaker to verify that the listener is interpreting the message correctly
2
Q
reflective listening
A
periodically paraphrases
3
Q
Overreaching
A
ascribes meaning far beyond what the speaker has expressed
EX.: “there was this cart being pushed in front of me from behind the cubicle, and I crashed into it.”
4
Q
Underreaching
A
repeatedly understates the significance of a speaker’s message
