Active listening Flashcards
1
Q
What are the 5 principles of Active Listening?
A
- Building trust and establishing rapport.
- Demonstrating concern.
- Paraphrasing to show understanding.
- Nonverbal Cues
(eg. nodding, eye contact, and leaning forward) - Brief verbal affirmations
(eg. “I see,” “I know,” “Sure,” “Thank you,” or “I understand”)
