ACH ORIGINATION SUSPENSIONS* Flashcards
What standard governs the management of ACH service operations at Banc of California?
The ACH Management Standard
What department monitors suspended ACH batches?
ACH & Loss Prevention
How does ACH & Loss Prevention receive notifications about suspended batches?
Through emails from FIS ACH Tracker
What are the reasons for ACH batch suspension? List at least three.
- Unauthorized Same Day/Unauthorized Originator (UNA)
- Exceeds ACH Limit
- Prefunding NSF
Who is primarily responsible for completing the ACH Tracker suspension procedure?
- VP, Loss Prevention Manager
- ACH & Loss Prevention Operations Specialists
What is the cutoff time for Same Day suspensions?
11:00 am PST
What should be done if a batch suspension is marked as UNA?
Link UNAs to their analysis accounts and verify FTP authorization
Fill in the blank: ACH Originators are assigned a limit in ACH Tracker, and if the batch exceeds this limit, it will _____.
[suspend]
What should be checked to determine if a Prefund client’s funds have been debited?
IBS Insight > Deposit Account > Profile
What action should be taken if a Prefund client is NSF after two attempts?
Open a ticket with FIS to DELETE the file
What should be done if a batch is suspended due to a Post No Debits reason?
Email the branch for approval to reset or delete the file
True or False: If a batch amount is under $1,000.00 and suspended for duplicate file, it should be deleted.
False
What is the first action if a file is suspended for missing CA?
Research the reason for the missing CA
What should be done if the client is not authorized to submit files with FTP point?
Open a ticket with FIS to DELETE the file and inform the RM
What is the action to take if a Prefund client uploads a balanced ACH batch including a debit offset?
Email ACH Origination to ask what action should be taken
What documentation should be saved after receiving branch approval for a reset?
Save the email response as a PDF to the current date folder
Fill in the blank: If the client confirms a duplicate file, open a ticket with FIS to ____ the file.
[DELETE]
What is the significance of the BeB number in relation to UNAs?
It is the Company ID number linked to the analysis accounts
What should be done to confirm the client has an FTP point established?
Check by clicking on the batch icon in ACH Tracker and selecting ‘View Originator Setup’
What should be done if the funds were not moved after confirming available funds for a Prefund client?
Make Dollar Entries
What does ACH stand for?
Automated Clearing House
What must be verified before opening a ticket with FIS to RESET a file for a missing CA?
Ensure funds are available for Credit Entries
What action should be taken if the client has FTP?
Open a ticket with FIS to RESET file
Before submitting a ticket for Credit Entries, what must be verified?
Funds are available
What should be done if an unbalanced file is encountered?
Make Dollar Entries
If a client is not authorized to submit files, what ticket should be opened?
Open a ticket with FIS to DELETE file
What should be printed to PDF regarding client authorization?
Email confirming client has/does not have point authorized in ACH Suspensions folder
What is the first step in opening an FIS ticket?
Log into FIS New Client Portal
What product should be selected when creating a ticket?
ACH Processing Services
What kind of services are requested in the FIS ticket?
Maintenance
What specific option is selected for resetting a request?
ACH Maintenance – Reset or Suspend Request (to RELEASE)
What specific option is selected for deleting a request?
ACH Maintenance - Reverse or Delete Request (to DELETE)
What details should be provided in the FIS ticket?
Sending Point, Batch Number, File ID, File/Batch Dollar Amount
What must be attached if multiple requests are made?
Excel sheet with the batch details
What is the first step to make Dollar Entries?
Go into IBS Insight > Deposit Account > Dollar Transactions > Enter-Transaction Account > Go
What fields are needed for completing Dollar Transactions?
- Account
- Transaction
- Amount
- Description 1
What should be printed to PDF after completing dollar entries?
Confirmation screen of each dollar entry
What is the next step after completing all dollar entries?
Deposit Account > Dollar Transactions > Balancing > Go
What should be verified on the transactions screen?
Credits and Debits are equal
What type of entries are made for Prefunding Account Entries?
One entry to debit client account (TC 941) and one entry to credit the Prefund bank control DDA account (TC 736)
What is the General Ledger Information for Fed Account Entries?
110101
What are the suspension reasons logged in ACH Tracker?
- Traditional Over Limits
- Prefund Over Limits
- Post No Debit
- Duplicate
- UNAs
- Missing CA
- NSF by Prefund
What is the subject line format for Prefund over limit emails?
ACTION REQUIRED - ACH PREFUND OVER LIMIT - (ACCOUNT NUMBER) (RELATIONSHIP NAME) - (BUSINESS UNIT)
What should be included in the Prefund email body?
Client currently has # pending ACH transaction(s) that have suspended for over limit
What is the subject line format for Traditional over limit emails?
ACTION REQUIRED – TRADITIONAL OVER LIMIT - (ACCOUNT NUMBER) (RELATIONSHIP NAME) - (BUSINESS UNIT)
