Accountability 101 Flashcards
Is accountability a 2-way street?
Yes. You want to know leaders will make good on promises and leaders want to know they can count on you to achieve results.
What is accountability about?
It is about relationships established on purpose and trust.
What is the first step in accountability?
Holding yourself accountable.
What are the 2 sides to accountability?
“This is what happens if you don’t do something.”
“See what’s possible if you do your best.”
What type of structure is accountability?
It is a recognition structure.
Why does accountability trump financial, intellectual, structural, and technological ability?
Because it is not based on circumstance but on accomplishing a task or achieving results despite circumstance.
What works against accountability in an organization?
Accountability gets a bad rap because it is viewed as a consequence for poor performance.
A task-oriented, perform-the-function mindset leads people to believe they are doing their job.
People use victimization to justify inaction, give excuses, and rationalize poor performance.
What are the symptoms of unaccountable behavior?
Failure to keep commitments Constant tardiness Favoring individual interests Conflict avoidance Team members "picking up the slack" Double standards "That's close enough" attitude
What does accountability provide?
Greater accuracy of work Better response to role obligations More vigilant problem solving Better decision making More cooperation between coworkers Higher team satisfaction
What is accountability rooted in?
Culture
What is the first step to create accountable employees?
Training
What is accountability?
A personal choice to rise above your circumstances and demonstrate ownership for achieving results.
Doing what you said you would do within the timeframe you agreed to do it.
It is how people get things done or don’t get things done.
