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CIS 380 > ACC 444 > Flashcards

ACC 444 Flashcards

1
Q

5 types of customisations (RICEF)

A 
Reports
Interfaces- connect 2 or more systems
Conversions- helps data migration
Enhancements- add to standard code
Forms- technical development
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2
Q

Modifications

A

Fundamentally change software, changes to core code

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3
Q

Customer exits

A

Predefined breaks in code where customer can insert custom programming

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4
Q

Bolt on

A

Third party software package that can be bolted on to ERP system

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5
Q

Conference room pilots

A

Server installed early on to allow team to practice business tasks

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6
Q

Data migration

A

Moving master and transaction data from legacy to new ERP system

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7
Q

Data migration procedures

A 
Data extraction
Data collection
Data cleansing- changing format
Data harmonisation- standardising
Data loading
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8
Q

Categories of testing quality

A

Progress- how much completed
Coverage- what percentage done
Defects

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9
Q

Phased implementation

A

Slowest method, rolls out ERP system by module or unit, low risk

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10
Q

Big Bang implementation strategy

A

Rolls all modules at the same time

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11
Q

Parallel implementation

A

Legacy and ERP system run together for some time after go live, saves legacy just in case

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12
Q

Risk management

A

Identifying potential events that can negatively impact company and managing them

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13
Q

Center of Excellence

A

Comprises people from the original project team, continually improve the ERP system

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14
Q

explicit knowledge

A

knowledge that can be written down

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15
Q

tacit knowledge

A

knowledge that has to be experienced

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16
Q

systems triangle

A

people, processes, technology

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17
Q

enterprise resource planning

A

business systems that integrate and streamline data into one complete system that supports the needs of the entire enterprise.

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18
Q

business process

A

a collection of activities that together add value

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19
Q

2 types of business processes

A

Perform order management

Procure materials and services

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20
Q

modules

A

groups of related programs performing a major function in the system, ex. accounting

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21
Q

Core ERP

A

modules for financials, human capital management, and logistics

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22
Q

vertical solutions

A

industry solutions of finding best practices to customers by offering specific versions of their software

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23
Q

materials requirements planning systems

A

software developed in the 1970’s used by manufacturing companies to plan production and calculate what materials are required

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24
Q

manufacturing resource planning systems (MRP II)

A

developed in 1980’s, solutions that provide an integrated method of operation and financial planning for manufacturing companies

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25
Q

inventory and management control

A

1960’s, manufacturers used inventory management and control packages to manage inventory

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26
Q

Tier 1 ERP vendors

A

multinational corporations with 1000+ employees
Revenues $1 billion +
SAP, Oracle, Microsoft

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27
Q

Tier 2 ERP vendors

A

250 to 1000 employees
$50 million to $1 billion in revenue
Workday, Lawson, Net Suite

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28
Q

Tier 3 ERP vendors

A

$10 million to $50 million in revenue
Fewer than 250 employees
Industry specific solutions
Quickbooks, Peachtree

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29
Q

best of breed

A

approach to ERP implementation that mixes and matches modules from various enterprise software vendors

30
Q

entity integrity rule

A

requires that every record in a table contains a unique identifier

31
Q

referential integrity rule

A

requirement that foreign keys must be null or have a value corresponding to the value of a primary key in another table

32
Q

mainframe architecture

A

all computing intelligence resides on a central host computer that processes data a displays output on dummy terminals

33
Q

fat client server

A

user interface/presentation and program/business logic on the client side, database on the server side

34
Q

thin client server

A

user interface/presentation on client side, program business logic and database on the server side

35
Q

database normalization

A

process that involves eliminating redundant data, goal is to isolate data and have additions, deletions, and modifications in one table

36
Q

first normal form 1NF

A

all records contain same # of fields, no repeating groups, no field can have multiple values

37
Q

second normal form 2NF

A

1NF and all fields refer to a PK value

38
Q

third normal form 3NF

A

2NF and every non key field is depended only on PK

39
Q

customization

A

process of fitting ERP software to specific needs o organization by adding code to ERP

40
Q

configuration data

A

currency, fiscal year. Basic questions to set up the software. easy to configure

41
Q

master data

A

name, address, phone #, vendor ID

42
Q

middleware

A

software that facilitates sharing data and business logic across systems and requires a certain degree of IT support

43
Q

ERP system landscape

A

“layout” of the servers:
development DEV
quality assurance QA
production PRD

44
Q

development DEV

A

Where consultants configure and customize the system

Copy production instance to development instance and add things.

45
Q

quality assurance QA

A

where project team tests customization and configurations

46
Q

production PRD

A

where your users hit, live production system that users will work with

47
Q

software as a service

A

delivery model for periodic payments to vendor or service provider for the software

48
Q

gartner magic quadrant

A

Quadrant: ability to deliver is y axis. Completeness of solution is x axis
service provier + quadrant

49
Q

value added activity 3 characteristics

A

It accomplishes something the customer will pay for
It converts an input to an output
It must be done right the first time

50
Q

problems with business process engineering

A 
Autonomy
authority ambiguity
bottlenecks- people don't want to be replaceable
cycle time
intermediary- more time
old way people are used to
market research is hard to judge
quality issues
51
Q

business process engineering criteria (pg. 46)

A 
Legal based
Cost efficiency
Customer satisfaction
Standardization
Value-added
Improve speed
52
Q

business process re-engineering approaches

A

Automate- technology and processes. cow path and business process technology
informate- addressing specific roles and responsibilities and changing hiring processes from salary to task completed. Changing someone’s job. Medium cost, high benefits, medium risk. People, technology, processes
Transform- changing business structure. Should only be considered if current process is very bad and is desperately needed or if is very good and can afford it. very high cost, very high benefits, very high risk. Structure, technology, people, processes

53
Q

business process management

A

mindset of continuously improving processes

54
Q

walkthrough

A

scenario of practicing the new process, step by step demonstration

55
Q

clean slate reengineering

A

starting over from scratch and completely redesigning a process. As is > To be

56
Q

process map

A

graphical technique that documents inputs, outputs, activities

57
Q

process map generation methods

A

self generate- when preparer knows process
one on one interview method- each person involved is interviewed separately, inefficient
Group interview- everyone who is working on the project talks about their part, most effective

58
Q

process mapping roles

A

Process map facilitator (ugly baby)- you don’t see your own flaws-external
Process owner- internal manager, completes process steps
Subject matter experts (subject matter expert)- knows the process
process implementor- external, makes recommendations
process evaluator- external, determines new metrics

59
Q

steering committee

A

top management, senior consultants, project manager, program manager. ultimate decisions

60
Q

program manager

A

governance of all ERP projects, vendor management, change management

61
Q

project manager

A

day to day operations, communicates objectives and goals of ERP project

62
Q

project charter

A

high level document, scope, high level requirements, high level business case, stakeholder responsibility. Purpose of the project.

63
Q

scope statement

A

describe what is included in the project

64
Q

scope creep

A

expansion of projects original goals during process

65
Q

business case

A

(highest level of commitment)- outlines business need for an ERP system and expected benefits

66
Q

total cost of ownership

A

the entire costs that will likely be incurred throughout the project’s implementation and several years after the system goes live

67
Q

request for information

A

from vendors, narrow down during and get a short list

68
Q

request for proposal

A

sent to short list of vendors so they can indicate what requirements their solution meets

69
Q

change management steps

A

start at the top-leader must know what is going on and have reason for doing it
make the formal case
corporate culture
prepare for the unexpected

70
Q

train the trainer

A

super users attend training conducted by the vendor

71
Q

risk management steps

A

Mitigate- lower probability of something happening
Transfer
Accept
Avoid

CIS 380 (4 decks)

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