A3 Flashcards
what are policies?
Detailed descriptions of the approach and the specific procedures that should be followed
what are procedures?
written instructions that outline the expected and required routine that care staff must follow in specific situations eg. How to change a newborn
why do policies and procedures exist?
- Keep the service users and social care workers safe
- Support day to day routines of service users
- Promote independence of service users
what are the responsibilities of workers in H&SC settings
- Follow policies and procedures
- Provide personal care eg. Washing, feeding
- Enable rehabilitation
- Support routines of service users eg. Daily life, education, leisure
- Assessment & care & support planning, involving service users and their families
what is meant by discrimination
where someone or a group is treated unfairly because of who they are. experience prejudice
explain the two types of discrimination
- Direct - treating someone worse, less favourably and differently because of their characteristics eg, harassment, victimisation (due to their backgound or characteristics)
- Indirect – when an organisation’s practises policies, rules have a worse effect on some people than others eg, pregnancy discrimination
how can anti-discriminatory practises be shown
- leaflets in multiple languages
- access to buildings
- policies eg. Antibullying at school
- longer appointments for those with learning disabilities
- accessible signage
how can hsc professionals promote anti-discriminatory practice
implementing codes of practice and policies that identify and challenge discrimination
adapting the ways hsc are provided for different types of service users.
how can hsc professionals empower individuals
put them at the heart of service provision and promote individualised care
promote and support individuals right to dignity and independence
provide active support consistent with belief, cultures and preferences of hsc service users
support individuals who need hsc services to express their needs and preferences
promote the rights, choices and well-being of individuals who use hsc services
dealing with conflict in specific hsc settings
how can workers in hsc ensure safety for individuals and staff
risk assessment
safeguarding and protecting indivduals from abuse
illness prevention measures - clean toilets, hand-washing facilities, safe drinking water
control of substances
use of protective equipment
reporting / recording incidents and accidents
complaint procedures
provision of first-aid facilities
how can hsc professionals manage information
applying requirements of the data protection act 1998
protects people from discrimination by employers, transport, health and care providers
how can hsc services be adapted
- Using gender terminology acceptable to service user
- Provide hearing loops in gp services
- Use British sign language
- Provide translation services
- Recognise cultural preferences
- Provide accessible rooms
- Support participation in sport and exercise at school
what is meant by empowerment
Empowerment: giving individual’s information and support so they can take informed decisions and make choices about their lives to live as independently as possible
what rights do individuals have
- Dignity
- Independence
- To express needs and preferences
- Safety and security
- Equality
- Freedom from discrimination
- Privacy
what are risk assessments
identifying and evaluating the possible consequences of hazards and the level of risk that the hazard will cause harm
what is a hazard
anything that could potentially cause harm eg. Climbing stairs, wet surfaces,
what is a risk
the likelihood, high or low that a person will be harmed by a hazard
state ways to manage risks
- Risk assessments – identify, likelihood, how to minimize
- Staff training to manage risks
- Clear codes of practice, safeguarding
- Appropriately qualified staff
- DBS clearance
- Regular facility checks
- Procedures for reporting & recording accidents, incidents & complaints
what are barriers to reporting incidents
- Pressure from manager to not report
- Staff may not know about reporting procedures
- Incidents form is too long, needs lots of detail
- Incidents seen as not important
what are problems with evidence
- Inconsistent witness statements
- Lack of detail in statements
- Written evidence conflicts with other evidence
- Low standard of written English
outline the data protection act 1998
Staff must protect data about service users and employers must protect data about staff It controls how personal information is used by organisations, businesses and government, data must be: • Used fairly and lawfully • Accurate • Kept no longer than is necessary • Kept safe and secure • Used in a way that’s relevant
Data that an employer in hsc can keep about their employers
DOB address national insurance number qualifications name gender disability
how can hsc ensure confidentiality
by applying requirements of the data protection act
-securely recording, storing personal medical information
-following appropriate procedures
By respecting the rights of service users
what is meant by confidentiality
Confidentiality: restricting access to information about a service user to individuals who are involved in their care , unless permission is given by service user
how is medical and personal information stored?
written
computers
what happens to workers who don’t regulations?
Workers who don’t follow regulations may be disciplined by their employer and may have some responsibilities taken away from them or lose professional status
what is meant by regulation
Law which sets the standards of professional conduct required of people who work in hsc settings, they are mandatory - must be followed by law
what is meant by safeguarding
Policies to ensure children and vulnerable adults are protected from harm, abuse, neglect and health and wellbeing is promoted
give examples of safeguarding
Equipment is sterile Nursery play areas are safe Ensure disposal of harmful substances All staff have DBS declaration Effective procedures for reporting accidents Ensure staff are always supervised Ensure policies are followed
what is a multi disciplinary team?
team where health and care workers from different professions with different work roles plan and monitor a person’s care
why are partnerships within health care important?
- Improves lives of vulnerable adults/ children
- Service users don’t have to give the same information to different hsc workers
- Improves information sharing between professionals
- Improves efficiency of care system as a whole
- Helps service user feel they are being treated as a whole person (holistic care)
what are the difficulties of partnerships
- Failure to communicate information
- Lack of coordination of hsc services
- Cuts to funding -preventing partnerships working
- Hsc providers with different IT systems = cannot communicate
what are advantages of holistic approaches
- Cares more personalised
- Issues contributing to ill health may be found
- Being seen as a whole person can improve a person’s health and wellbeing
what are disadvantages of holistic approaches
- Most people only want their particular illness, symptoms treated
- Generally doctors don’t look for other issues during diagnosis
- HSC workers aren’t employed/ skilled to manage all aspects of individual needs
what are advantages of advocates
they allow people to: express their views, concerns -access information and services -defend and promote their rights -explore choices and responsibilities
what is line management
line management (staff responsible for other colleges & for ensuring they deliver quality care)
describe the internal monitor roles
Senior nurses / lead nurses:
In charge of a group of wards and deal with a problem if ward staff can’t
Doctors:
Medical consultants – oversee diagnosis, treatment
Matrons:
In charge of a group of wards and responsible for ensuring excellent patient experience and safety
Ward sister/ charge nurse:
Manages whole ward
Nurse specialists:
Offer expert and specialist advice on treatment
Health care assistants:
Help qualified nurses to meet care needs
what is whistle blowing?
Whistle blowing : when a member of staff is aware that the quality of care at their work place is dangerously poor and reports it to the press or another organisation out of their work setting , eg. GMC, HCPC to cause change
what are advantages of whistle blowing
It helps to maintain best practise When whistleblowing policies aren’t followed: Bad practise could continue, harmful More complaints from service users Service provider = negative reports
how are hsc settings monitored?
internally and externally
what is external monitoring
Inspections – external bodies / agencies monitor services through inspections, through:
Investigating complaints
Observe service delivery
Collecting service user feedback-from those who have received care
Interviews with staff
how is the work of people in hsc settings monitored?
line management external inspection by relevant agencies whistleblowing service user feedback criminal investigations
