A2Z Compass Flashcards
When performing lawn maintenance, what is the standard height to which you cut the grass?
2 to 3 inches
When your work order requires a lock change & lockbox and there is already a lockbox present, what do you do with the existing one?
Remove it without damaging it & place it on the kitchen counter or in a kitchen drawer
As part of the initial lawn service, you are required to
- Edge along all walkways, driveways and sidewalks
- Rake and remove all excess grass clippings
- Trim along fence lines and around the foundation of all structures
When completing a lawn cut you are required to provide:
*Before, during & after photos
*Date stamps
*Address verification
How do you disengage a deadbolt that is preventing access?
Drill out the deadbolt and disengage the throw
What is the proper way to install a hasp to secure a door?
On the exterior with the flap over the exposed screws
According to HUD guidelines, what is the appropriate plywood thickness for boarding a door opening?
5/8”
According to HUD guidelines, what is the appropriate plywood thickness for boarding a window opening?
5/8”
What is the proper debris disposal method?
Deliver to the local dump site and submit dump receipt
What is the standard unit of measure for debris?
Cubic Yard
True or False a minimal amount of debris may be placed at the curb for local
False
The primary method of securing plywood when completing board-ups is by
*Using nails and securing it to the outside of the window
*Bolt boarding using 3” wood screws placed every 4”
What steps are required to properly board a window
*Remove all broken glass
*Trim excess length off bolts
*Cut wood to proper size
A boiler heat system is considered a
Wet heat system
The unit of measure used for roof tarping is:
Square feet
The items required for proper tarp installation are
Vinyl tarp, button caps and furring strips
While in the field completing debris removal, what is required?
*Take measurement photos of the truck or trailer showing the debris that was removed
*The property should be in broom swept condition after removing debris
*Take wide angled before and after photos using the same camera angle
The correct type of antifreeze for a winterization is
RV/Marine antifreeze
True or False A successful pressure test must be completed to fulfill winterization requirements
True
What should be done if you receive a lock change order but you can not verify that the property is vacant?
Contact A2Z for further instructions
When completing a full maid service at the property, you must:
*Sweep/vacuum all carpets & flooring
*Clean all toilets, tubs and showers
*Provide photo documentation of all work performed (before, during & after)
When completing maid services, what is considered an action photo?
Wiping down a sink
What is the purpose of completing a pressure test during a winterization?
To check the system for existing leaks.
Which of these is NOT considered a hazard?
- none of the below -
*Missing handrail/railing
*Exposed electrical wiring
*Unsecured pool gate
True of False, The best method to document a lock change is to take before, during & after photos
True
A good set of exterior photos includes:
*Photos of all utility meters
*Address verification, full shot of the front, sides and rear
*Photos of debris in front and back yard
Which of these steps should be completed first when completing a winterization?
Shut off the water supply at the main valve
What is the proper unit of measure when bidding to board openings such as windows, doors, or crawl space access
points and the correct way to calculate it?
United inches (add: length + width)
When completing a winterization, which of these are not acceptable?
Toilet is not cleaned prior to adding antifreeze
What is usually a clear sign of freeze damage?
Cracked toilet tank
True or False, When completing a de-winterization, the first step is to make sure the utilities are on.
True
The process for completing a wet heat winterization is the same as a dry heat system winterization except
You must drain the boiler system and open all radiator vents
True or False, A cubic yard measures 3’ x 3’ x 3’ or 27 cubic feet. This is approximately the size of a washing machine
True
If you are unable to verify the proper address upon arrival at a property, what do you do?
Call A2Z from site and do not begin any work
What should you do if you find vagrants or squatters at a property?
Leave the property immediately, call A2Z to advise and document the situation on your report
What is the purpose of the First Time Vacancy (FTV) inspection?
*To address all imminent and urgent safety hazards and determine what repairs are required to prevent damage to the property
*To photograph the primary exterior facades and interior areas of the primary and secondary structures, including any damage found.
*To document the overall condition and identify all damages to the grounds and structures
According to HUD guidelines, which of the following is true for securing windows that do not have broken glass?
Ensuring locks are in working order and replace if needed
From among these choices, which is the best place to display the emergency contact information?
Inside (facing outward), on the window next to the front door
Outbuildings and sheds must be secured by one of the following methods. Select the option that has them in order of
preference with #1 being the most preferable and #3 being acceptable only if the other choices are not feasible.
- Re-using and re-keying existing lock sets; 2. Secure with padlock and hasp; 3. Boarding
When clearing exterior debris, all, except which of the following items must be removed?
Installed children’s place structure that is in good condition
