A2

Question 1

Tall structure

Answer 1

Narrow span of control
More hierarchical levels

Question 2

Flat structure

Answer 2

Wide span
Horizontally dispersed
Few hierarchical level

Question 3

Centralization and decentralization

Answer 3

Pertain to hierarchical level
Where decisions are made
Centralization decision authority -top
Decentralization decision authority push downward -low Org level

Question 4

Type of departmentalization

Answer 4

1. Functional
2. Divisional
3. Matrix
4. Team
5. Network

Question 5

Fictional approach

Answer 5

U form
Group common functions
Bottom to top
+ resources used usefully - economies of scale
+ in-depth skill specialized
+centralized decision making unified direction -top manager

Question 6

Functional approach -

Answer 6

• poor communication and coordinate
• slow response - several departments
• decision involving more than one depart -cuz delay

Question 7

Divisional

Answer 7

Group by similar organizations output
M form
Decentralized form
+ flexible
+ fosters concern to customer needs
+ good coordination within division
- poor coordination across division
- duplication of resources
- high cost
- loss efficiency n economies of scale
-

Question 8

Divisional approach - geographical regions

Answer 8

Physically dispersed
Report same divisional manager

Question 9

Matrix approach

Answer 9

Combination functional and divisional approach

Support formal chain of command
Functional (vertical)
Divisional (horizontal)
Dual structure
Report 2 supervisors simultaneously

Question 10

Matrix approach +-

Answer 10

+ efficient use single hierarchy
+ flexible
+ interdisciplinary cooperation - expertises ava all divisions

• frustration and confusion
• high level conflict 2 sides of matrix
• time loss meeting - solve conflict than action.

Question 11

Team approach

Answer 11

Give manager delegate authority
Push responsibility lower level
Flexible
Cross functional