A02 Flashcards
Goffman (Face)
Positive face- Desire to be valued
Negative face- Desire not to be imposed upon
Grice’s Maxims
Quality- Be truthful
Quantity- Say the right amount, not too much or too little
Relevance- Talk about things relevant to conversation
Manner- Have clarity in communication
If you ‘flout’ these maxims it causes conflict
Joo’s Formality Levels
Intimate, Casual, Consultative, Formal, Frozen
Herrgard (Opinion on Jargon)
Jargon is necessary for efficiency in workplace
Kim and Elder (Korean Pilots)
English was used as a lingua franca between Korean and American pilots
Korean pilots struggling to understand due to Americans using jargon/ idioms
Emphasises need to be clear in professional communication
Link to Grice’s Maxims
Hornyak (Who shifts transactional to interactional)
A shift from transactional talk to interactional talk is always initiated by someone of higher power
John Swales Discourse Communities
If someone uses specific lexis in a specific situation it’s a sign they’re apart of a discourse community and understand it’s rules and values
Holmes Workplace Humour
Women use workplace humour as much as men, but it’s more likely to be supportive instead of banter
Koeste (Opinions on Phatic Talk + Banter)
Banter is needed in workplace to create calm atmosphere
Phatic talk is essential for building relationships, you can’t just use transactional talk
Drew and Heritage (Differences between workplace and casual talk)
Summed up differences between workplace and casual talk:
Workplace talk = Goal oriented and there are constraints on what is ‘allowed’ to be said
Giles Accommodation Theory
Convergence- Changing your language/ accent to sound like a group to establish identity
Divergence- Changing your language/ accent to differ from a group you don’t want to associate with
