A. The strategy process Flashcards

1
Q

what is an ecosystem?

A

made up of a network of organisations-including customers, suppliers, distributors, competitors, government agencies- involved in the delivery of a product or service

can be via either co operation or competition

constantly evolving and within which each organisation must be flexible and adaptable to survive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

what is CIMA’s definition of strategy?

A

a course of action, including the specification of resources required, to achieve a specific objective

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

what is the J,S and W definition of strategy?

A

strategy is the direction and scope of an organisation over the long term: which achieves advantage for the organisation through its configuration of resrouces within a changing environment, to meet the needs of markets and to fulfil staeholder expectations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

what are the characteristics of strategic decisions?

A
  • likely to be affected by the scope of an organisation’s activities as they conceive the organisation’s boundaries
  • involves the matching of the activities of an organisation to its ecosystem
  • must also match the activities of an organisation to its resource capability
  • needs to be considered in terms of the extent to which resources can be obtained, allocated and controlled to develop a strategy to the future
  • operational decisions will be affected by strategic decisions because they will set off waves of lesser decisions
  • will be affected by the expectations and values of those who have power within and around the organisation
  • affect the long-term direction of the organisation
  • strategic decisions are
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

what are the advantages of deliberate long-term planning?

A
  • forces managers to look ahead:identify changes and how to deal with them
  • improved control:identify mission and objectives, communicate these with management and targets
  • identify key risks:undertaking detailed analysis, management can identify key external and internal risks and create contingency plans to deal with these
  • encourages creativity: management will have to generate ideas for the organisation, meaning that it can benefit from their experience and ability to innovate
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

what are the disadvantages of formal, long-term planning?

A
  • setting corporate objectives:difficult to create overall mission and objectives. could be contradictory to key stakeholders.
  • short-term pressure:pressures on management are often for short-term results. can be difficult to motivate managers by setting long-term strategies when short-term problems can consume their entire working day
  • difficulties in forecasting accurately
  • bounded rationality:incomplete analysis, strategy based on this
  • rigidity
  • cost
  • management distrust
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

what are the levels sf strategy?

A
CORPORATE (strategic)
for whole organisation:
-acquisitions, disposals and diversification
-entering new industries
-leaving existing industries
BUSINESS (or management)
how the org can compete successfully in the individual markets:
-achieve advantage over competitors
-meet the needs of key customers
-avoid competitive disadvantage
FUNCTIONAL( or operational)
day to day management strategies of the organisation
-HR strategy
-marketing strategy
-IT and IS strategy
-operations strategy
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

what are the different types of strategic planning models?

A
rational model
emergent model (Mintzberg)
Logical incrementalism (Lindbolm)
Freewheeling oppurtunism
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

what is the rational model?

A

logical, step-by-step approach
-requires analysis of existing circumstances, generate possible strategies and select the best ones and then implement them

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

what 3 stages did JSW group the rational model stages into?

A

STRATEGIC ANALYSIS

  • internal analysis to identify strengths and weaknesses
  • external analysis to identify opportunities and threats
  • stakeholder analysis to identify key objectives and to assess power and interest of different groups
  • gap analysis to identify the difference between desired and expected performance

STRATEGIC CHOICE

  • strategies are required to ‘close the gap’
  • competitive strategy - for each business unit
  • directions for growth-which markets/products should be invested in
  • whether expansion should be achieved by organic growth, acquisition or some form of joint arrangement

STRATEGIC IMPLEMENTATION

  • formulation of detailed plans and budgets
  • target setting for KPIs
  • monitoring and control
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

how can the JSW approach be applied to an airline?

A

strategic analysis:competitor action, oil price forecasts, passenger volume forecasts, availability of cheap landing rights

strategic choices: which routes to launch?set up a subsidiart from scratch or buy an existing low-cost airline?

strategic implementation: setup of new subsidiary. Staff recruitment and training. Acquisition of aircraft and obtaining of landing slots.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

what is an emergent strategy?

A

strategies that evolve in response to unexpected events that impact on the organisation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

what is an example of the emergent model working with Pfizer

A

Viagara was originally a medicine for high blood pressure but after seeing side effects, used for other reasons

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

what is Logical Incrementalism?

A

small scale extension of past policy rather than radical change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Why doesn’t Lindbolm believe that the rational model of decision-making is sensible and suggests that in the real world it is rarely used?

A

Strategy is not usually decided by autonomous strategic planning terms that have time to impartially sift all the information and possible options before deciding on the optimal solution

managers have to sift through options themselves, bounded rationalist means they usually choose between relatively few options

leads to strategy being small scale extensions of past policy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

what are the advantages of the incrementalism model over the rational model?

A

more acceptable to stakeholders as consultation, compromise and accomodation are built into the process

less of a cultural shift for the organisation to adopt an incremental approach to strategy as the organisation will not be trying to implement major shifts in its activities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

what are the disadvantages of the incrementalism model?

A

no overall long-term plan causing it to suffer from strategic drift, eventually leading to it being unable to meet the needs of its customers

can mean that the organisation fails to make major changes if needed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

what is freewheeling opportunism?

A

suggest that organisations should avoid formal planning and instead simply take advantage of oppurtunities as they arise

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

what is the main justification against formal planning?

A

takes too long and is too constraining especially in fast paced industries such as pharma and tech development

may also suit any experienced managers who happen to dislike planning

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

what are the problems of lack of formal planning?

A

failure to identify risks: don’t look ahead

strategic drift:does not have an overall plan for the future, meaning that it may be difficult for it to effectively compete in its market in the long term

difficulty in raising finance:investors like to know future plans

management skill:highly skilled at understanding and reacting to the changing market

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

what are the drawbacks of formal strategic planning?

A

too rigid: stifles innovation

bounded rationality: key issues are missed

time consuming, expensive and slow: issue in fast paced industries

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

what type of organisations do more formal planning approaches suit?

A
  • exist relatively stable industries meaning there is sufficient time to undertake detailed strategic analysis
  • have relatively inexperienced managers, as the formal planning approach helps to ensure they are familiar with the organisation as well as providing a series of guidelines they can follow to help them develop a strategy
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

what type of organisations are more informal approaches suited to?

A
  • dynamic, fast changing industries where there is little time to undertake formal stategic analysis
  • have experienced, innovative managers who are able to quickly identify and reat to changes in the organisation and its environment
  • do not need to raise significant external finance (external investors typically prefer a formal planning approach)
24
Q

why is strategic planning complex for NFPs?

A

multiple objectives are hard to prioritise

objectives are more difficult to measure - usually non-financial

influence/objectives of funding bodies

recipients of the service are not the ones who pay for it

25
Q

what is the three Es approach that NFPs usually focus on?

A

Economy = inputs

Efficiency= inputs to output process

Effectiveness=solely outputs and achieving goals

26
Q

what is the traditional approach to strategic planning?

A

look at stakeholders and their objectives

formulate plans to achieve these objectives

not useful for NFPs

27
Q

what is a ‘market-led’ or ‘positioning’ approach?

A

starts with analysis of markets and competitors’ actions before objectives are set and strategies developed

ensure firm has a good ‘fit’ with its environment, needs to adapt too so predict changes

main issue:hard to predict future, especially for volatile markets

28
Q

what is a ‘resource-based’ or ‘competence-led’ approach?

A

many firms who have found anticipating the environment to be difficult have switched to a competence or resource-based approach, where the emphasis of strategy is to look at what the firm is food at - its core competencies

ideally these correlate to the areas that the firm has to be good at in order to success in its chosen markets and also difficult for competitors to copy

29
Q

what is strategic management accounting?

A

form of management accounting in which emphasis is placed on information which related to factors external to the entity, as well as non-financial information and internally generated information

indicated key difference between strategic and traditional management accountants

30
Q

what is the role of traditional management accountants?

A

tend to focus on internal company issues

their role is to:

  • aid in the creation of operational strategies for the business
  • safeguard company assets- both tangible and intangible
  • measure and report both financial and non-financial performance to managers
  • ensure efficient use of assets and resources
31
Q

what is the role of stratefic management accountants?

A

provide information to help managers make key strategic decisions

requires external focus

forward-looking approach

32
Q

what is the information that is provided by strategic management accountants?

A

competitor analysis

customer profitability

pricing decision

portfolio analysis

corporate decision support

customer profitability analysis

evaluation of brand value

strategic information for acquisitions

investment in strategic management systems

33
Q

what are some examples of comparative information produced by traditional vs strategic management accountants?

A

cost structure vs competitor cost structure

product costs vs competitor product costs

market share vs relative market share

profitability vs relative profitability

price margins vs competitor price margins

34
Q

how will information by strategic management accountants help the business?

A
  • more effective strategic planning
  • increased awareness of the business and its environment
  • increased control over business performance
  • better decision-making
35
Q

what is a mission according to CIMA?

A

a fundamental objective of an entity expressed in general terms

i.e. basic purpose of the organisation

36
Q

what is the definition of a mission according to Peter Drucker?

A

the mission says why you do what you do, not the means by which you do it

37
Q

what is a mission statement?

A

published statement, apparently of the entity’s fundamental objectives. This may or may not summarise the true mission of the entity (CIMA)

statement in writing that outlines the organisation’s mission and summarises the reasoning and values that underpin the operations

38
Q

what are the characteristics of a mission statement?

A
  • a brief statement of no more than a page in length
  • very general statement of entity culture
  • states the aims (or purposes) of the organisation
  • states the business areas in which the organisation intends to operate
  • open-ended
  • does not include commercial terms such as profit
  • not time-assigned
  • forms a basis of communication to the people inside the organisation and to people outside the organisation
  • used to formulate goal statements, objectives and short-term targets
  • guides the direction of the entity’s strategy and as such is part of the management information
39
Q

what purposes do mission statements fulfil?

A

to communicate with all the stakeholder groups

to help develop a desired corporate culture

to assist in strategic planning

40
Q

what are the drawbacks of missions statements?

A

they may not represent the actual values of the organisation

they are often vague

they are often ignored

they may become quickly outdated

41
Q

who normally drafts mission statements?

A

directors or managers in the organisation who are uniquely positioned to understand the needs and aims of the business at a high level
-should identify the needs and aims of these stakeholders

42
Q

whats is the lifespan of a mission statement?

A

no set rules on how long a mission statement will be appropriate for an organisation

reviewed periodically to ensure it still reflects the company’s environment

43
Q

How did Yahoo develop its mission statement?

A

early 2000s: vague statement

2007: competition from Google, made mission statement more specific to show difference between 2 companies
2021: developed further to target markets and the need to connect them

44
Q

what is a vision statement?

A

outlines the ideal position that the organisation wishes to reach within the medium to long-term

LONG-TERM ASPIRATIONS

similar drawbacks to mission statement

45
Q

what are values?

A

core ethics or principles which the org will abide by

help drive the behaviour of the business, and guide the actions of management, employees and other stakeholders such as suppliers

46
Q

what purpose do clearly stated and adhered to values serve to the organisation?

A

to guide staff behaviour

to demonstrate integrity and accountability to external stakeholders

set the organisation apart from its competitors

reduce the risk of inappropriate behaviour from staff

set the culture of the organisation

47
Q

what are objectives?

A

more specific than a mission and seek to translate the mission into a series of mileposts for the organisation to follow

48
Q

what is the SMART criteria for objectives?

A

Specific- clear statement, easy to understand
Measurable-to enable control and communication down the organisation
Attainable- it is pointless setting unachievable objectives
Relevant-appropriate to the missions and stakeholders
Timed-have a time period for achievement

49
Q

what are the key issues with objectives?

A
  • objectives drive action, so it is important that goal congruence is achieved and the agreed objectives do drive the desired strategy
  • it can be difficult (although necessary) to prioritise multiple, often conflicting objectives
  • this is made more complex when some objectives are hard to quantify
  • will be a mixture of financial and non-financial objectives
  • always the danger of short-termism
  • objectives will vary across stakeholder groups and a strategy may satisfy some groups but not others
50
Q

what is a primary pbjective?

A

also known as corporate objectives

major, overriding objectives of the organisation

can be financial or non-financial but relate to the organisation as a whole and typically the needs of its stakeholders

51
Q

what are the secondary objectives?

A

directly relate to the various strategies that the organisation needs to adopt in order to meet its primary objective

52
Q

when could short term and long term objectives conflict?

A

when resources are scarce or badly planned by management

  • cut back on R&D so less innovation
  • reducing investment in brand leading to loss of customers in long term
  • delaying or cancelling capital investment which reduced ability to grow
  • reducing expenditure on staff motivation and training leading to poorer quality service
53
Q

what are the objectives of NFPs?

A

satisfy needs of their members or sections of society they are servicing

54
Q

what is the prupose of environmental analysis?

A
  • identification of threats and opportunities
  • assessment of competition
  • identification of strengths and weaknesses
  • meeting stakeholder needs
55
Q

what are the drivers of change when it comes to an environmental analysis?

A

changing technology -e.g. AI, cloud computing

unpredictable demand - due to weakness in the global economy

globalisation - global companies are affected by different issues in different markets e.g. UK and Brexit

development of high-growth, emerging economies - e.g. BRIC

geopolitical impact - e.g. the US relationship with China

changing demographics - e.g. increasing urbanisation

customer empowerment - customers want more choice

digital tech-business models, opportunities

automation- in all sectors, not just manufacturing

sustainability - increased awareness and demands from customers