A. Human Behavior and Effective Communication Flashcards
1
Q
PRE-SIM Abnormal Reactions to Stress
A
Painstaking self-control Rapid change in emotion Extreme over-cooperation Severe anger directed Inappropriate laugh/sing Marked change in mood
2
Q
COIL Communication Barriers
A
Confusion between symbol and symbolized object
Overuse of abstractions
Interference
Lack of common experience
3
Q
DR DR FCPR Defense Mechanisms
A
Denial Repression Displacement Rationalization Fantasy Compensation Projection Reaction Formation
4
Q
LIQIR Developing Communication Skills
A
Listening Instructional communication Questioning Instructional enhancing Role playing
5
Q
SSR Elements of Communication
A
Source
Symbol
Receiver
6
Q
PSBES Maslow’s Hierarchy of Needs
A
Physiological Safety & Security Belonging & Love (Social) Esteem Self-Actualization
7
Q
2 Main Emotional Reactions
A
Anxiety
Stress
8
Q
Normal Reaction to Stress
A
Respond Rapidly and exactly within limits of experience and training
9
Q
What is Human Behavior?
A
Product of factors that cause people to act in predictable ways
OR
Result of attempts to satisfy certain needs
