A+ 902 Test 20 Flashcards
Which of the following tools are used to provide protection against ESD?
ntistatic bag
Ground mat
Antistatic wrist strap
Examples of devices/device components regulated under special disposal procedures due to environmental/safety hazards include:
Batteries
CRTs
Toner cartridges
Which of the following devices may pose a risk to electrical safety due to accumulated high voltage?
CRTs
Power supplies
Inverters
Laser printers
A document describing procedures for safe handling, use, storage and disposal of potentially hazardous materials is called:
MSDS
Which of the terms listed below refers to an environmental control system?
HVAC
The term “Brownout” refers to what kind of situation?
Temporary drop in voltage
What does the term “Blackout” refer to?
Power outage
A device designed to provide emergency power during an unexpected main power source outage is called:
UPS
Which of the following solutions add(s) redundancy in areas identified as single points of failure?
RAID
Uninterruptible Power Supply (UPS)
Backup generator
A device designed to protect electronic devices from large voltage fluctuations is known as:
Surge suppressor
Which of the following tools would be used to clean the inside of a laser printer?
Can of compressed air
Toner vacuum
In cases where users are found in violation of policies related to prohibited content or activity, the elements of first response should include:
Reporting through proper channels
Problem identification
Data/device preservation
In forensic procedures, a chronological record outlining persons in possession of an evidence is referred to as:
Chain of custody
A type of control access technology providing protection against copyright infringements is called:
DRM
An agreement granting a user the right to use software application in a manner determined by the software vendor is known as:
EULA
hich of the following acronyms refers to any type of information pertaining to an individual that can be used to uniquely identify that person?
PII
Examples of proper communication and professional skills while dealing with difficult customer include:
Clarifying customer statements by asking open ended questions to narrow the scope of the problem
Restating the issue to verify understanding
Which of the following is an example of good communication skills when dealing with a customer?
Listening to the customer and avoiding interruptions until he or she has finished describing the problem
Which of the answers listed below refers to an example of appropriate handling of customer’s confidential data in a situation where troubleshooting requires user’s password?
Ask user to type in the password themselves
Which of the following actions should be the first step in the troubleshooting process?
Identifying the problem
Establishing a theory of probable cause of the problem is a troubleshooting step that apart from conducting research based on symptoms may also involve asking for assistance of a more experienced tech.
False
Once the theory of probable cause of the problem has been established, the next troubleshooting step should involve:
Testing the theory to determine the problem cause
Once a plan of action to resolve a problem has been established, the next step in the troubleshooting methodology process is to:
Implement the solution
According to the troubleshooting theory, verification of full system functionality and implementation of applicable preventative measures should be performed:
After implementing the solution
