a Flashcards
This is a procedure for providing new employees with basic background information about the firm, its culture, and the job.
Employee Orientation
refers to a new
employee learning the norms, values, goals, work procedures, and patterns of behavior
that are expected by the organization
Socialization
topics discussed include overview of the
company, key policies and procedures, compensation, benefits, safety and accident
prevention, employees and union relation if there is any, physical facilities, and the
like.
Organizational/overview orientation
topics about the department function
and the duties and responsibilities of the newly-hired employee, policies,
procedures, rules, and regulations, tour of the department, and introduction to
department employees. The HR department and the new employee’s immediate
supervisor normally share responsibility for orientation
Departmental and job specific-orientation
Having a borderless society, cross cultural training is important to
prepare employees and their families for possible overseas assignments.
Global challenge
has forced employers to also train
employees and managers in the interpersonal skills necessary to work together to
create high-quality products and services
Quality challenge
New technology causes changes in skill
requirements and work roles and often results in redesigning work structures.
Through new technology, the information needed to improve customer service and
product quality become more accessible to employees
High-Performance Work System Challenge
To ensure that money spent on training is invested wisely, it requires the
same logic used in all management decisions.
The Training Process
Refers to the process used to determine if training is necessary. Identify
specific job performance skills needed to improve or correct performance
deficiencies and increase productivity
Training Need Analysis/Need Assessment
— can be conducted by specialists in the HR department to be
able to take note of the following such as problem of the employees in his
job, additional skills or knowledge the employee needs to better perform
the job, and what training the employees believe is needed.
Interviews
normally involves developing a list of skills required
to perform particular jobs effectively and asking employees to check
those skills in which they believe they need training on.
Survey questionnaire
specialists in the HR Department who have been trained in
performing job analyses are usually adept at observing to identify training
needs
Observation
employees from various departments who conduct focus
group sessions to determine skills and knowledge needed by employees
for the organization to stay competitive and identifying problems of the
organization that can be solved by training.
Focus groups
this involves examining records like
absenteeism, turnover, accident rates, performance appraisal
information to determine if problem exists and whether any problems
identified can be addressed through training.
Documentation examination
