9.1 General

Question 1

What does CRM stand for?

Answer 1

Crew Resource Management

Question 2

What does MRM stand for?

Answer 2

Maintenance Resource Management

Question 3

What is Human Factors

Answer 3

The study of capabilities and limitations in the workplace

Question 4

What percentage of air accidents result from Human Factors

Answer 4

80%

Question 5

According to Boeing what percentage of installation problems resulted in B767 engine shutdowns

Answer 5

70%

Question 6

What are the top 7 causes of in-flight shutdowns

Answer 6

1- Incomplete installation
2- Damage on installation
3- Improper installation
4- Equipment missing / not installed
5- FOD
6- Improper troubleshooting
7- Equipment not reactivated / deactivated

Question 7

What is The Error Chain

Answer 7

theory that many factors can lead to an accident rather than one factor

Question 8

What is Murphys Law

Answer 8

If anything can go wrong it will go wrong

Question 9

What is another name for Murphys Law

Answer 9

Sod’s law

Question 10

How do you break an Error Chain

Answer 10

By reinforcing one ‘link’ of the chain it can prevent an accident occurring

Question 11

Active Error

Answer 11

An error today will have effect today

Question 12

Latent error

Answer 12

An error in the past will have effect in the future

Question 13

what are the parts of an error chain

Answer 13

Maintenance crews, Flight crew

Question 14

Examples of software

Answer 14

AMM, SRM, IPC, WDM, ETC

Question 15

Example of Hardware

Answer 15

Personal tooling, Tool-crib, Tow bar , GPU, ETC

Question 16

Example of Liveware

Answer 16

Pilots, Cabin Crew, Ramp Staff, Engineers, ETC