90 day eval-change process Flashcards
1
Q
What are the names of the two AMS change processes?
A
Standard and 5 criteria
2
Q
Name one area where a client’s change processes can be found?
A
Client information page in supportal
3
Q
A Standard List client has a list of pre-approved changes. True or False?
A
True
4
Q
What are the five criteria for a Standard Change?
A
is repetitive; should not cause a downtime to implement; has a known outcome; low impact change; has a pre-approved workplan
5
Q
What is special about MCDO_IL basic config. SLA?
A
24 hr to complete
6
Q
What is required from a PWx client before a change can be made?
A
filled out PECA form
7
Q
How do you check to see what PECA preference a PWx client has? Who is responsible for providing PECA approval?
A
Client info button; the SSO has to approve the PECA
