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90 day eval > 90 day eval-abbreviations/acronyms > Flashcards

90 day eval-abbreviations/acronyms Flashcards

1
Q

What is “FRT” an abbreviation of?

A

First Response Team

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2
Q

What is “FCR” an abbreviation of?

A

First Contact Response

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3
Q

What is “SLA” an abbreviation of?

A

Service Level Agreement

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4
Q

What is “SR” an abbreviation of?

A

Service Request/record

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5
Q

What does “INC” mean?

A

Incident

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6
Q

What is “CRQ” an abbreviation for?

A

Change request

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7
Q

What is “AMS” an abbreviation for?

A

Application Managed Services

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8
Q

What is “MSD” an abbreviation for?

A

Millennium Service Desk

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9
Q

What is “PWx” short for?

A

Power Works

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10
Q

With regards to work days in the office, what does “EOB” stand for?

A

End of business

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11
Q

With regards to a role/position, what does SSO stand for?

A

Support Services Owner

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12
Q

With regards to a role/position, what does SIA stand for?

A

Support Integration Architect

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13
Q

With regards to a role/position, what does PO stand for?

A

Production Owner

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14
Q

With regards to another team FRT may engage, what is “IRC” an abbreviation for?

A

Immediate Response Center

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15
Q

What is “SitMan” short for?

A

Situation Management

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16
Q

What is “SWx” short for?

A

Solution Works

17
Q

What is “CWx” short for?

A

Cerner Works

18
Q

What is “CommWx” short for?

A

Community Works

90 day eval (5 decks)

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