9. IS Adoption and Use Flashcards

1
Q

Project Definition (Definition / Characteristic (1))

A

Project = a temporary endeavor (=Bemühung) undertaken to create a unique product, service, or result.
- > due to its temporary nature projects have a
definite beginning and ending

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2
Q

Project Characteristics (Use of Projects)

A

Projects are typically used to drive change while creating value (e.g. as response to undesirable situations such as Corona led the University to ramp up IT capacity out of a necessity)

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3
Q

Project Characteristics: Projects drive change in organizations (Project’s aim and 2 states)

A

A project’s aim is to move an organization from one state to another state in order to achieve a specific objective.

  • current state: company’s state before project start
  • future state: desired result driven by the project
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4
Q

Project characteristics: Projects enable business value creation (2 Characteristics, Definition Deliverable)

A
  • Benefit that the results of a specific project provides value creation to its stakeholders
  • projects are undertaken at all organizational levels (single individual or group from single or multiple organizational unit)
    => a deliverable is a unique and verifiable product, result, or capability to perform a service
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5
Q

Selected Issues in Software Projects (6 Issues)

A
  1. Requirements Issues = Unrealistic project goals, uncontrolled scope creep with no allowance for such in the plan
  2. Estimating Issues = Inappropriate schedule, no process to re-estimate when the project changes, no reasonableness checks
  3. Quality Issues = Trying to test in quality rather than a process that implements quality throughout
  4. Poor Team Productivity = High rework (doing the same thing multiple times due to issues with the initial work)
  5. Project Management Issues = Lack of planning, earned value, impact of change and issues, …)
  6. Cultural Issues = Hiding the bad news
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6
Q

Project Management Definition

A

= the application of knowledge, skills, tools, and techniques to project activities to meet the projects requirements
-> being concise and having consensus between business side and project side is crucial

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7
Q

The Triple Constraint of Project Management (3 Constraints)

A

Cost:

  • budget cost
  • bad estimations
  • external shocks

Scope:

  • additional features
  • bad requirements
  • “Scope creep”
Time
   - project resources unavailable -> impacts overall 
     quality
   - bad estimation
   - project dependencies
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8
Q

Phases of a Project (2 Characteristics)

A
  • Project management requires permanent interaction between monitoring and other project processes
  • Output of one process becomes an input to another process or is a deliverable of the project
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9
Q

The Project Lifecycle (4 Steps)

A
  1. Project Charter
  2. Project Management Plan
  3. Accepted Deliverables
  4. Archived Project Documentation
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10
Q

Project Lifecycle: 1. Project Charter (Purposes (3), 3 Cs)

A
  • formally authorizes a project
  • provides direct link between the project and the organization’s strategic objectives
  • documents initial requirements that satisfy the stakeholder’s needs and expectations
    • > 3 Cs: Clear, Concise, Consensus
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11
Q

Project Lifecycle: 2. Project Management Plan (4 Characteristics a one prerequisite and one Description)

A

Milestone Planning:
- Prerequisite = project specific, time critical events
and milestone events
- Description = Deadlines fixed in tables, project is
steered with high amount of energy

List of dates:
- Prerequisites = List of work packages, start and end
dates
- Description = introduces sequence, estimate effort,
dependencies emerge

Gantt-Charts:
- Prerequisite = List of work packages, start and end
dates, time table with time scale
- Description = Visualization via proportional bars,
explicit dependencies

PERT Charts:
- Prerequisite = List of work packages, start and end
dates, additional restrictions
- Description = Visualization of work packages,
dependencies of work packages

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12
Q

A project’s critical path (Definition, 3 Characteristics)

A

= sequence of scheduled activities that determines the duration of the project -> longest past through the project
- a delay of activities on the critical path directly
impact the planned project completion date
- especially in challenging project situations, project
managers have to determine activities on the
critical path
- based on the critical path activities can be
prioritized and a clear guidance can be given to the
project team

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13
Q

Project Lifecycle: 3. Project Deliverable: Scope Validation (3 Purposes/Definitions, )

A

= formal acceptance of project’s scope (once the project is completed from a technical standpoint/heavy-duty work is done)

= accepting the deliverables of the completed project

= scope verification is to check deliverables against the agreed scope of the project

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14
Q

Project Lifecycle: 3. Project Deliverable: Quality Control (Purpose and 2 Definitions of Quality Control)

A

= formal acceptance of deliverable’s quality
- quality control is primarily concerned with
correctness of the deliverables
- quality control ensures to meet the quality
requirements specified for the deliverables

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15
Q

Project Lifecycle: 4. Project Closure and Documentation (Definition, 4 Necessities for administrative closure)

A

= to finalize a project, all activities, and documents need to be closed and archived

The following activities are necessary for administrative closure:
- satisfy completion or exit criteria for the project
- transfer the project’s products, services or results to
production
- collect projects or phase records and audit project
success or failure
- gather lessons learned and archive project
information for future use

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16
Q

Adoption and Use of IS

A
  • Anyone can become exposed to IS (e.g. employees, customers, contractors, etc.)
  • the implementation and use of IS has several characteristics and components -> latest research shows socio-technical factors
  • failure often due to underestimated importance of strategic clarity, project planning and change management

=> adoption and use are fundamental to create business value

17
Q

ES: What happens on the individual level? (3 Aspects, Conclusion)

A
  • users need to accept technology on an individual level
  • acceptance leads to adoption and usage of a new technology
  • acceptance is a process of modifying existing conditions in an effort to achieve alignment

=> without acceptance and adoption, the IS implementation likely fails

18
Q

How do humans use and accept technology?

A
  • productivity-inreasing IT has to be used to unfold value
  • research in technology has a long IS history
  • models describe how users come to accept and use technology-> TAM (Technology Acceptance Model, Davis 1989)
    -> UTAUT (Unified Theory of Acceptance and Use of
    Technology, 2000)
19
Q

TAM (Technology Acceptance Model, Davis 1989) (Approach)

A

The TAM follows a behavioral belief-based explanation approach for use.

Framework

20
Q

UTAUT (Unified Theory of Acceptance and Use of

Technology, 2000) (4 Factors)

A
  1. Performance Expectancy = The degree to which an individual believes that using the system will help him to attain gain in his job performance.
  2. Effort Expectancy = The degree of ease associated with the use of the system.
  3. Social Influence = The degree to which an individual perceives that important others believe he should use the new system.
  4. Facilitating Conditions = The degree to which an individual believes that an organizational and technical infrastructure exists to support the use of the system.