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CIS > 9, 10, 11, 12 > Flashcards

9, 10, 11, 12 Flashcards

1
Q

analytical CRM

A

Supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

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2
Q

analytics

A

The science of fact-based decision making.

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3
Q

artificial intelligence (AI)

A

Simulates human intelligence such as the ability to reason and learn.

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4
Q

augmented reality

A

The viewing of the physical world with computer-generated layers of information added to it.

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5
Q

bullwhip effect

A

Occurs when distorted product demand information passes from one entity to the next throughout the supply chain.

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6
Q

collaborative demand planning

A

Helps organizations reduce their investment in inventory, while improving customer satisfaction through product availability.

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7
Q

collaborative engineering

A

Allows an organization to reduce the cost and time required during the design process of a product.

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8
Q

consolidation

A

Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.

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9
Q

customer relationship management (CRM)

A

Involves managing all aspects of a customer’s relationship with an organization to increase customer loyalty and retention and an organization’s profitability.

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10
Q

decision support system (DSS)

A

Models information to support managers and business professionals during the decision-making process.

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11
Q

demand planning software

A

Generates demand forecasts using statistical tools and forecasting techniques.

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12
Q

digital dashboard

A

Integrates information from multiple components and tailors the information to individual preferences.

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13
Q

drill-down

A

Enables users to get details, and details of details, of information.

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14
Q

ebusiness

A

The conducting of business on the Internet, not only buying and selling, but also serving customers and collaborating with business partners.

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15
Q

employee relationship management (ERM)

A

Provides employees with a subset of CRM applications available through a web browser.

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16
Q

executive information system (EIS)

A

A specialized DSS that supports senior level executives within the organization.

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17
Q

expert system

A

Computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.

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18
Q

fuzzy logic

A

A mathematical method of handling imprecise or subjective information.

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19
Q

genetic algorithm

A

An artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.

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20
Q

goal-seeking analysis

A

Finds the inputs necessary to achieve a goal such as a desired level of output.

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21
Q

analytics

A

The science of fact-based decision making.

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22
Q

artificial intelligence (AI)

A

Simulates human intelligence such as the ability to reason and learn.

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23
Q

augmented reality

A

The viewing of the physical world with computer-generated layers of information added to it.

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24
Q

bullwhip effect

A

Occurs when distorted product demand information passes from one entity to the next throughout the supply chain.

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25
Q

collaborative demand planning

A

Helps organizations reduce their investment in inventory, while improving customer satisfaction through product availability.

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26
Q

collaborative engineering

A

Allows an organization to reduce the cost and time required during the design process of a product.

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27
Q

consolidation

A

Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.

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28
Q

customer relationship management (CRM)

A

Involves managing all aspects of a customer’s relationship with an organization to increase customer loyalty and retention and an organization’s profitability.

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29
Q

decision support system (DSS)

A

Models information to support managers and business professionals during the decision-making process.

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30
Q

demand planning software

A

Generates demand forecasts using statistical tools and forecasting techniques.

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31
Q

digital dashboard

A

Integrates information from multiple components and tailors the information to individual preferences.

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32
Q

drill-down

A

Enables users to get details, and details of details, of information.

33
Q

ebusiness

A

The conducting of business on the Internet, not only buying and selling, but also serving customers and collaborating with business partners.

34
Q

employee relationship management (ERM)

A

Provides employees with a subset of CRM applications available through a web browser.

35
Q

executive information system (EIS)

A

A specialized DSS that supports senior level executives within the organization.

36
Q

expert system

A

Computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.

37
Q

fuzzy logic

A

A mathematical method of handling imprecise or subjective information.

38
Q

genetic algorithm

A

An artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.

39
Q

goal-seeking analysis

A

Finds the inputs necessary to achieve a goal such as a desired level of output.

40
Q

granularity

A

Refers to the level of detail in the model or the decision-making process.

41
Q

intelligent agent

A

A special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.

42
Q

intelligent system

A

Various commercial applications of artificial intelligence.

43
Q

managerial level

A

Employees are continuously evaluating company operations to hone the firm’s abilities to identify, adapt to, and leverage change.

44
Q

mutation

A

The process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure) of the outcome.

45
Q

model

A

A simplified representation or abstraction of reality.

46
Q

neural network (artificial neural network)

A

A category of AI that attempts to emulate the way the human brain works.

47
Q

online analytical processing (OLAP)

A

The manipulation of information to create business intelligence in support of strategic decision making.

48
Q

online transaction processing (OLTP)

A

The capturing of transaction and event information using technology to (1) process the information according to defined business rules, (2) store the information, and (3) update existing information to reflect the new information.

49
Q

operational CRM

A

Supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

50
Q

operational level

A

Employees develop, control, and maintain core business activities required to run the day-to-day operations.

51
Q

optimization analysis

A

An extension of goal-seeking analysis, finds the optimum value for a target variable by repeatedly changing other variables, subject to specified constraints.

52
Q

partner relationship management (PRM)

A

Focuses on keeping vendors satisfied by managing alliance partner and reseller relationships that provide customers with the optimal sales channel.

53
Q

radio frequency identification (RFID)

A

Technologies using active or passive tags in the form of chips or smart labels that can store unique identifiers and relay this information to electronic readers.

54
Q

selling chain management

A

Applies technology to the activities in the order life cycle from inquiry to sale.

55
Q

semistructured decisions

A

Occurs in situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision.

56
Q

sensitivity analysis

A

The study of the impact that changes in one (or more) parts of the model have on other parts of the model.

57
Q

shopping bot

A

Software that will search several retailer websites and provide a comparison of each retailer’s offerings including price and availability.

58
Q

slice-and-dice

A

The ability to look at information from different perspectives.

59
Q

source document

A

Describes the basic transaction data such as its date, purpose, and amount and includes cash receipts, canceled checks, invoices, customer refunds, employee time sheet, etc.

60
Q

strategic level

A

Managers develop overall business strategies, goals, and objectives as part of the company’s strategic plan.

61
Q

structured decisions

A

Involves situations where established processes offer potential solutions.

62
Q

supply chain execution (SCE) software

A

Automates the different steps and stages of the supply chain.

63
Q

supply chain planning (SCP) software

A

Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory.

64
Q

supply chain visibility

A

The ability to view all areas up and down the supply chain.

65
Q

supplier relationship management (SRM)

A

Focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects, which optimizes supplier selection.

66
Q

supply chain event management (SCEM)

A

Enables an organization to react more quickly to resolve supply chain issues.

67
Q

transaction processing system (TPS)

A

The basic business system that serves the operational level (analysts) in an organization.

68
Q

unstructured decisions

A

Occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice.

69
Q

virtual reality

A

A computer-simulated environment that can be a simulation of the real world or an imaginary world.

70
Q

what-if analysis

A

Checks the impact of a change in an assumption on the proposed solution.

71
Q

accounting and finance ERP component

A

Manages accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.

72
Q

core ERP component

A

Traditional components included in most ERP systems and they primarily focus on internal operations.

73
Q

elogistics

A

Manages the transportation and storage of goods.

74
Q

eprocurement

A

The B2B purchase and sale of supplies and services over the Internet.

75
Q

enterprise application integration (EAI) middleware

A

Represents a new approach to middleware by packaging together commonly used functionality, such as providing prebuilt links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors.

76
Q

extended ERP component

A

The extra components that meet the organizational needs not covered by the core components and primarily focus on external operations.

77
Q

human resource ERP component

A

Tracks employee information including payroll, benefits, compensation, and performance assessment, and assures compliance with the legal requirements of multiple jurisdictions and tax authorities.

78
Q

middleware

A

Different types of software that sit in the middle of and provide connectivity between two or more software applications.

79
Q

production and materials management ERP component

A

Handles the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.

CIS (9 decks)

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