8. Trust Flashcards
1
Q
Factors that influence trust of top management in the CIO
A
- Shared language
- Shared cognition
2
Q
3 dimensions of trust
A
- Benevolence
- Honesty
- Ability
3
Q
Influence of Shared Language and Shared Cognition
A
Informal interaction and formal position affect shared language and shared cognition.
4
Q
Ways to increase trust in CIO
A
- Informal interaction
- Formal position
- Shared language
- Shared cognition
5
Q
How to gain top management commitment
A
- Rational persuasion
- Consultation
- Ingratiation
- Personal appeals
- Exchange
- Coalition tactics
- Pressure
6
Q
Social networks
A
Sets of people connected by social ties.
7
Q
Information rich network
A
Low in cohesion and many structural holes.
8
Q
Cohesion
A
Number of ties
9
Q
Structural hole
A
Number of no ties
10
Q
Effect of using social media for IT consultants
A
- Network’s information richness
- Information diversity
- Social communication
- Productivity
- Retention
